Senior Patient Registration & Admin Support

Alberta Health Services; Canmore; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services in Canmore General Hospital seeks an Administrative Support III to ensure rapid access to patient information for treatment decisions. You will interview patients or families, identify them, and collect demographic and financial data in person or by phone.

Responsibilities include entering data into Connect Care, POS cash handling, switchboard duties, and assisting with records management while mentoring new clerks. A reliable, patient-centered communicator is essential.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position.
• Computer experience including Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office suite.

Responsibilities

• Identify patients and verify demographics and financial information in person or by telephone.
• Enter and validate patient data into Connect Care with high accuracy to support patient care decisions.
• Collect hospital fees for uninsured, out-of-country services and perform POS cash handling.
• Answer switchboard, assist with wayfinding, and provide exceptional patient service.
• Maintain and secure patient records and support Records Management activities.

Skills

Customer service

English communication

Work under minimal supervision

Medical terminology

Typing 40 wpm

Education

Grade 12 or equivalent

Post-secondary education applicable to the position

Medical Office Assistant / Unit Clerk training

Tools

Connect Care

Quanum

Netcare

Person Directory

Client Registry

MS Office (Windows, Word, Excel, Outlook, MS Teams)

Job description

Alberta Health Services in Canmore General Hospital seeks an Administrative Support III to ensure rapid access to patient information for treatment decisions. You will interview patients or families, identify them, and collect demographic and financial data in person or by phone.

Responsibilities include entering data into Connect Care, POS cash handling, switchboard duties, and assisting with records management while mentoring new clerks. A reliable, patient-centered communicator is essential.