Administrative Support IV

Primary Care Alberta; Edmonton; Hybrid; CAD 39,000 - 48,000; Full time

Job summary

Primary Care Alberta is seeking an Administrative Support IV to join the Provincial FAST Edmonton Zone central intake team. You will clerically process referrals, enter data, and help move referrals from intake to specialist consultation.

You will coordinate with MOAs, RNs, and referring providers, ensuring timely distribution and accurate data handling. The role supports process improvements in a dynamic setting.

Qualifications

• Some post-secondary education is required.
• Grade 12 education minimum with a certificate or diploma in Office Administration or equivalent.
• Experience in medical/referral processing within last 5 years.
• Ability to communicate clearly with healthcare professionals and patients.

Responsibilities

• Receive, collect and enter data for referrals accurately.
• Distribute referrals to appropriate specialists and track progress.
• Communicate with providers and patients by telephone to coordinate referrals.
• Maintain standard workflows and support quality improvement initiatives.
• Collaborate with RNs and MOAs in a fast-paced environment.

Skills

Communication skills

Attention to detail

Typing 50 wpm

MS Office proficiency

Time management

Organizational skills

Confidentiality

Medical terminology

Multi-tasking under pressure

Education

Grade 12 + Office Administration certificate

Tools

Alberta Netcare

Connect Care

Rightfax

Genesys

Job description

We are looking for a skilled and dedicated individual to join the Primary Care Alberta (PCA) provincial central referral intake program. Reporting to the Manager, the Administrative Support IV position plays a vital role in ensuring the efficient processing of patient referrals. You will work closely with referring providers, specialists, and Medical Office Assistants (MOAs) to manage referrals from the moment they are received in the central access office until they are forwarded to the appropriate specialist for consultation. As an Administrative Support IV, you will collaborate with a team of Registered Nurses (RNs) and other administrative staff to clerically process referrals, handle data entry, and assist in supporting the patient's journey from referral to specialist consultation. Your responsibilities will include receiving referrals, collecting and entering data accurately, ensuring the timely distribution of referrals to specialists for a consultation appointment and communicating effectively with providers and patients through telephone. Additionally, you will play a key role in maintaining standard workflows that promote best practices, improve processing times, and ensure timely referral distribution.Communication with all providers will be key to ensuring an efficient flow of referrals. You will also contribute to process and quality improvement initiatives at the program, department, and zone levels. This position offers an exciting dynamic team while making a meaningful impact on the patient care process.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial FAST Edmonton Zone
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 02-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 12-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial FAST Edmonton Zone
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 02-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 12-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Grade 12 education minimum and supplemented by a certificate or diploma in Office Administration from a recognized program, or equivalent experience. Knowledge of Medical Terminology. Recent experience, within the last 5 years, in a medical or surgical setting, pre-admission clinic, referral management, or related field, focused on surgical specialties. Attention to detail and accuracy to ensure that all information is relayed is understood. A minimum typing speed of 50 words per minute. Proficiency in Microsoft Office Suite. Outstanding communication and interpersonal skills to communicate and collaborate clearly, positively, concisely, respectfully, and accurately with healthcare professionals and patients is crucial. Proven ability to work effectively in a high-stress environment, handling multiple challenges, frequent interruptions, changing workloads, and shifting priorities, all while meeting established deadlines. Physical demands of the job include sitting for extended periods and using repetitive motions. Ability to manage confidential information with discretion in compliance with privacy legislation (e.g., HIA). Demonstrated ability to work independently and collaboratively within a multidisciplinary team. Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced, high-volume environment.

Preferred Qualifications:

Experience with Alberta Netcare, Connect Care, Rightfax and Genesys is an asset. Recent experience in a central intake setting, and/or referral processing. Comfort using multiple software platforms simultaneously. Training in emotional intelligence or cultural competence for diverse patient interactions is an asset.

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