Patient Registration Clerk

Interior Health; Trail; On-site; CAD 42,000 - 52,000; Part time

Job summary

Kootenay Boundary Regional Hospital in Trail, BC is seeking a Casual Patient Registration Clerk to support patient flow and front desk operations. You will interview patients, collect information for registration, and provide directions to visitors while answering phone inquiries.

Hours rotate across days and nights, and employment is casual with opportunities to transition to permanent roles. The role emphasizes customer service, attention to detail, and knowledge of medical terminology.

Qualifications

• Grade 12 plus 2 years’ recent, related experience or an equivalent combination of education, training and experience.
• Ability to type 45 wpm
• Knowledge of medical terminology.

Responsibilities

• Interview patients, relatives and/or friends to obtain information required to complete the Patient Registration documentation and performs other related clerical duties.
• Identifies available bed booking options as requested.
• Provides information and directions to visitors and handles telephone inquiries such as patient room numbers and visiting hours.
• Responds to alarm panels by making announcements and/or telephone calls in accordance with the established procedures.

Skills

Typing speed 45 wpm

Medical terminology

Education

Grade 12 + 2 years related experience

Job description

Position Summary

At Kootenay Boundary Regional Hospital, every patient interaction matters. We’re currently seeking a Casual Patient Registration Clerk to join our team in Trail, BC. If you’re organized, customer service-oriented, and passionate about supporting your community, this could be the perfect opportunity for you.

Hours of work are rotating days/nights; 07:00 to 15:00, 08:00 to 16:00, 08:30 to 16:30, 07:30 to 19:30, 19:30 to 07:30

Days off: Rotating

How will we help you grow?

Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.

What will you work on?

This position interviews patients, relatives and/or friends to obtain information required to complete the Patient Registration documentation and performs other related clerical duties. Identifies available bed booking options as requested. Provides information and directions to visitors and handles telephone inquiries such as patient room numbers and visiting hours. Responds to alarm panels by making announcements and/or telephone calls in accordance with the established procedures.

Qualfications

Education, Training and Experience:

• Grade 12 plus 2 years’ recent, related experience or an equivalent combination of education, training and experience.
• Ability to type 45 wpm
• Knowledge of medical terminology.