Senior Partner Success Manager

Tipalti; Vancouver; Hybrid; CAD 102,000 - 128,000; Full time

Benefits offered by this job

Hybrid work model

Stock options

RRSP match

Extended benefits

Life insurance

AD&D

LTD

15 days PTO

Lunch subsidy

Transit access

Phone/internet allowance

Social events

Diversity ERGs

Job summary

Tipalti is seeking a Senior Customer Success Manager, Partnerships to own post-go-live experiences for customers brought in via our partner ecosystem. You will manage a portfolio, drive adoption, retention, and growth while serving as a trusted advisor to senior stakeholders across the journey.

You will collaborate with Alliances and Partner teams to ensure a connected customer experience, shape the new Partner CS function, and build scalable processes in a dynamic environment.

Qualifications

• 5+ years of Customer Success or Account Management experience in SaaS/Fintech/B2B environments.
• Experience working with partner ecosystems is a plus.
• Proven ability to drive adoption, retention, and revenue growth.

Responsibilities

• Own post-go-live customer experience for partner-referred customers.
• Build trusted relationships with senior stakeholders as strategic advisor.
• Proactively manage health, adoption, risk, and renewals across the portfolio.
• Drive portfolio growth by partnering with Account Management, Alliances, and Support.
• Navigate complex scenarios and lead escalations to resolution.
• Develop understanding of partner ecosystem and align with Alliances teams.
• Advocate for partner-referred customers and their use cases.
• Help build scalable operating processes for Partner CS.
• Leverage customer insights to influence product/strategy.
• Mentor teammates and contribute to CS org initiatives.

Skills

Customer Success

Account Management

SaaS

Fintech

Partner ecosystem

Stakeholder management

AI awareness

CS platforms

Tools

Gainsight

Zendesk

Salesforce

Jira

Analytics tools

Job description

Tipalti is seeking a Senior Customer Success Manager, Partnerships to own post-go-live experiences for customers brought in via our partner ecosystem. You will manage a portfolio, drive adoption, retention, and growth while serving as a trusted advisor to senior stakeholders across the journey.

You will collaborate with Alliances and Partner teams to ensure a connected customer experience, shape the new Partner CS function, and build scalable processes in a dynamic environment.