Head of Strategic Onboarding & Portfolio Delivery

Tipalti; Vancouver; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Stock options

RRSP matching

Extended benefits

Parental leave

PTO

Transit proximity

Job summary

Tipalti is seeking a Manager, Strategic Onboarding in Vancouver to lead a team handling complex customer implementations, with accountability for portfolio health, staffing, and risk management. This is a people-and-portfolio leadership role focused on scalable delivery and high-quality onboarding experiences.

You will drive coaching, set performance expectations, and partner cross-functionally to remove barriers, while shaping AI-enabled workflows to elevate delivery.

Qualifications

• 7+ years in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
• Demonstrated experience managing a portfolio of complex enterprise customer implementations.
• Strong executive presence and ability to lead difficult customer conversations and high-stakes escalations.
• Experience leading teams through AI, automation, or significant delivery-process transformation.

Responsibilities

• Lead, coach, and develop a team of Onboarding Managers responsible for complex customer implementations.
• Establish performance expectations, provide regular coaching and feedback, and create development opportunities.
• Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios.
• Recruit, hire, onboard, and develop new team members as the organization grows.
• Own performance management, goal setting, and development planning for the team.
• Own the overall health and performance of the Strategic Onboarding portfolio, including project health and forecast accuracy.
• Establish and lead a consistent portfolio operating cadence that surfaces risks early and enables proactive intervention.
• Provide leadership oversight for Tipalti’s most complex implementations, ensuring resources and cross-functional support.

Skills

Customer Onboarding

People Management

Portfolio Leadership

Executive Communication

Cross-functional Collaboration

Analytical Skills

Education

BA/BS in related field

Tools

Salesforce

Jira

Project Management Tools

Job description

Tipalti is seeking a Manager, Strategic Onboarding in Vancouver to lead a team handling complex customer implementations, with accountability for portfolio health, staffing, and risk management. This is a people-and-portfolio leadership role focused on scalable delivery and high-quality onboarding experiences.

You will drive coaching, set performance expectations, and partner cross-functionally to remove barriers, while shaping AI-enabled workflows to elevate delivery.