Strategic Onboarding Lead: Portfolio Delivery & Team Growth

Tipalti; Toronto; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Equity packages

Company events

Opportunities for professional growth

Inclusive community

Global exposure

Autonomy

Job summary

Tipalti is seeking a Manager, Strategic Onboarding in Toronto to lead a team delivering complex customer implementations. You will drive portfolio health, staffing, and cross-functional collaboration to ensure high-value onboarding outcomes.

You will coach senior professionals, establish scalable delivery practices, and partner with Product and Engineering to remove systemic barriers. Strong executive presence is essential.

Qualifications

• 3+ years of direct people-management experience leading onboarding or implementation teams.
• Experience in B2B SaaS, fintech/payments, ERP, or fintech implementations.
• Proven ability to coach and develop senior professionals.
• Strong cross-functional leadership and executive presence.
• Excellent communication, prioritization, problem-solving, and decision-making skills.
• Experience with AI, automation, or delivery-process transformation.
• BA/BS in related field or equivalent practical experience.
• Experience leading complex enterprise customer implementations.

Responsibilities

• Lead a team of Onboarding Managers responsible for complex customer implementations.
• Own portfolio health, capacity, risk, and forecast accuracy.
• Establish operating cadence and escalation processes.
• Recruit, hire, onboard, and develop new team members.
• Partner with Product, Engineering, Support, Sales, and Services.
• Champion AI-enabled delivery workflows and drive adoption.
• Provide leadership to remove systemic delivery barriers.

Skills

Team leadership

Stakeholder management

Project management

Data analysis

Communication

Strategic thinking

AI adoption

Education

BA/BS in related field

Tools

Salesforce

Jira

Job description

Tipalti is seeking a Manager, Strategic Onboarding in Toronto to lead a team delivering complex customer implementations. You will drive portfolio health, staffing, and cross-functional collaboration to ensure high-value onboarding outcomes.

You will coach senior professionals, establish scalable delivery practices, and partner with Product and Engineering to remove systemic barriers. Strong executive presence is essential.