Senior Partner Solutions Engineer: Onboarding & AI Optimization

Prorata.AI; Pasadena; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative environment

Job summary

ProRata is hiring a Senior Partner Solutions Engineer to own onboarding, content ingestion, widget configuration, and ongoing partner success. You’ll ensure timely launches, handle issue triage with Engineering, and optimize AI answer quality for readers.

Strong collaboration with Partnerships, Product, Design and Engineering is essential. Ideal candidates are technically fluent, can translate complex concepts for partners, and manage multiple issues with clear SLAs.

Qualifications

• Technical fluency: navigate APIs, logs, and bug reports independently.
• Understanding of generative AI and LLM prompting and config.
• Strong partner-facing communication and ability to run calls.

Responsibilities

• Own partner onboarding, content ingestion, widget setup, and QA.
• Triage issues and coordinate with Engineering to resolve bugs.
• Optimize AI answer quality and run partner audits for improvements.
• Maintain onboarding docs and playbooks for repeatable processes.

Skills

Technical fluency

Partner-facing comms

SLA discipline

Autonomous work

Time zone coverage

Tools

APIs

Bug reporting

Embed code

Job description

ProRata is hiring a Senior Partner Solutions Engineer to own onboarding, content ingestion, widget configuration, and ongoing partner success. You’ll ensure timely launches, handle issue triage with Engineering, and optimize AI answer quality for readers.

Strong collaboration with Partnerships, Product, Design and Engineering is essential. Ideal candidates are technically fluent, can translate complex concepts for partners, and manage multiple issues with clear SLAs.