Senior Operations Manager

Jace Holdings Ltd.; Whitby; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead warehouse and transportation operations. This pivotal role involves managing a high-performance team, ensuring compliance with safety standards, and optimizing supply chain processes. The ideal candidate will possess strong leadership skills and a proven track record in logistics management. With a commitment to employee growth and community impact, this company offers a supportive environment where your contributions will be valued. Join a team that prioritizes excellence and innovation in delivering outstanding service to customers.

Benefits

Health and Dental Coverage

Life Insurance

Accidental Death and Dismemberment Insurance

Virtual Health Care Access

Employee Assistance Program

Retirement and Savings Plan

10% In-Store Discount

Learning and Development Resources

Paid Vacation

Qualifications

• 7+ years in senior warehousing or logistics management roles.
• Degree or diploma in Business Management or Operations.

Responsibilities

• Manage warehouse operations and transportation department.
• Lead hiring and training of managers and supervisors.
• Monitor KPIs and drive process improvement.

Skills

Communication Skills

Leadership

Decision-Making

Project Planning

Change Management

Interpersonal Skills

Education

Degree in Business Management

Diploma in Operations

Certificate in Logistics Management

Job description

Requisition ID: 188107
Career Group: Distribution Centre Management
Job Category: RSC Operations Ontario
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Ontario
City: Whitby
Location: 3016 Whitby RSC
Postal Code: L1N 9S1

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

Ready to Make an impact?

The Senior Operations Manager at the RSC is responsible for managing warehouse operations and the transportation department. This role focuses on people management, aligning business processes with customer needs, and fostering a high-performance culture. The Senior Operations Manager actively contributes to creating a positive, productive, and safe working environment.

Here’s where you’ll be focusing:

• Lead hiring, training, and direction of managers and supervisors.
• Communicate goals, objectives, strategies, and action plans to the team.
• Provide clear, visionary leadership and serve as a role model for the team.
• Manage day-to-day operational and capital budgets, providing monthly, quarterly, and yearly financial reports.
• Monitor and control departmental costs, adjusting labor needs based on business forecasts.
• Conduct performance reviews, coach and mentor teams to enhance professional management skills.
• Support succession planning by developing high-potential employees.
• Address and resolve escalated customer service issues related to deliveries, product quality, and safety.
• Monitor and report KPIs, driving innovation and process improvement.
• Lead and participate in special projects, including business case development and RFP creation.
• Promote a safety culture and ensure compliance with ESA, OHSA, CFIA, and other regulatory standards.
• Oversee food safety compliance and manage third-party vendors.
• Ensure the safe operation of transport vehicles and manage equipment maintenance.
• Collaborate with the National Supply Chain team to optimize haul-back opportunities and transport scheduling.
• Investigate transportation incidents and implement preventative measures.
• Maintain statistical information on drivers, equipment, and service levels to improve efficiency.

What you have to offer:

• Degree, diploma, or certificate in Business Management or Operations.
• Minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles.
• Proven experience in leading large-scale supply chain operations.

Technical Skills:

• Strong communication skills (oral and written).
• Results-oriented leader with sound judgment and decision-making skills.
• Experience working with cross-functional teams.
• Ability to thrive in a fast-paced environment.
• Experience in project planning, change management, and people development.
• Strong leadership, teamwork, and interpersonal skills.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Paid Vacation.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.