Senior Manager, Operational Oversight & Business Controls

Scotiabank; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Manager, Operational Oversight & Business Controls to ensure compliance and operational integrity in Canada Collections. This role involves managing audit responses, enhancing risk management processes, and fostering a performance-driven environment while addressing regulatory challenges.

Benefits

Hybrid work environment

Collaborative team culture

Opportunities for professional growth

Qualifications

• Strong knowledge of compliance policies in financial services.
• Experience managing audit responses and aligning with risk management.
• Ability to analyze and enhance business processes.

Responsibilities

• Ensure operational compliance with Retail and Small Business Collections policies.
• Lead risk management evaluations and recommend process improvements.
• Collaborate across business lines to enhance operational practices.

Skills

Regulatory frameworks

Operational risk assessment

Compliance policies

Organizational skills

Data analysis

Cross-functional engagement

Job description

Requisition ID: 227762

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Senior Manager, Operational Oversight & Business Controls plays a pivotal role in ensuring compliance, risk mitigation, and operational integrity within Canada Collections. This position is responsible for assessing policy adherence, identifying opportunities/gaps, and supporting the implementation of procedures and controls that strengthen risk management and regulatory compliance. A key responsibility includes managing audit and audit responses, ensuring timely resolution of findings, and proactively addressing potential risks. Through strategic oversight and collaboration, the Senior Manager drives operational efficiency while maintaining alignment with industry standards, regulatory frameworks, and the Bank’s broader risk management strategy

Is this role right for you? In this role you will:

• Ensure policy adherence by managing operational compliance with the Retail and Small Business Collections Policy, including policy attestation, exceptions, and waivers.
• Maintain and implement procedures overseeing operational processes to ensure alignment with policies and compliance requirements.
• Support Audit & regulatory issue resolution proposing solutions that align with risk management frameworks while driving consistency across sites.
• Lead risk management evaluation, conducting control testing and assessments of risk processes, identify gaps, and recommend improvements, leveraging external benchmarks for performance measurement.
• Support NIRA (new initiative risk assessment) to evaluate risks for new projects and enhancements, collaborating with key partners.
• Leverage data for business intelligence utilizing these findings to identify gaps, strengthen compliance, and mitigate risks.
• Execute compliance initiatives – Monitor regulatory changes, assess their impact, and ensure business unit alignment with evolving compliance expectations.
• Strengthen operational controls – Ensure effective day-to-day risk management.
• Collaborate across business lines to refine operational practices, enhance efficiencies, and uphold regulatory compliance.
• Foster a positive and high-performing team environment through empowerment, coaching, and workload management.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Strong knowledge of regulatory frameworks, operational risk assessment, and compliance policies in collections and financial services.
• Strong organizational skills to oversee multiple priorities, manage workflows, and ensure timely delivery of business initiatives.
• Ability to analyze, refine, and enhance business processes to drive efficiency while maintaining adherence to policies.
• Experience in managing audit responses, resolving findings, and ensuring alignment with risk management frameworks.
• Capability to leverage data insights to identify trends, strengthen compliance, and make informed business recommendations.
• Strong ability to engage cross-functional teams, negotiate solutions, and drive consensus among internal and external partners.
• Skilled in fostering a high-performance team, providing mentorship, and driving engagement to support business objectives.

What’s in it for you?

• Support strategic initiatives that enhance risk management, compliance, and business controls across key operational areas.
• Work in a collaborative environment that values diverse perspectives, fosters teamwork, and encourages cross-functional partnerships.
• Play a key role in operational risk and compliance, ensuring business efficiency while maintaining regulatory adherence.
• Gain exposure to high-impact decision-making, influencing major business functions and shaping strategic priorities.
• Perfect for professionals passionate about risk analysis, business preparedness, and responding to evolving challenges.
• Take ownership of emerging risks, driving strategic solutions, and expanding business controls for future growth.
• Enjoy a hybrid work environment that supports flexibility, productivity, and strong team collaboration.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.