Operations Manager

Freelancingforgood; Toronto; Remote; CAD 95,000 - 115,000; Full time

Job summary

A leading company focused on non-profit support is seeking an Operations Manager to enhance organizational efficiency. The role involves managing systems and processes crucial for scaling operations while ensuring project managers can prioritize client work. Candidates should have experience in operational roles within a digital agency and align deeply with the company's mission and values.

Qualifications

• Direct experience handling operational management duties in a digital agency.
• Familiarity with AI tools integration and financial compliance.

Responsibilities

• Build and maintain operational systems and processes.
• Document and implement Standard Operating Procedures (SOPs).
• Manage financial tasks like accounts payable and payroll.

Skills

Organizational Skills

Project Management

Communication

Financial Management

Education

Bachelor's Degree or equivalent experience

Job description

Good Impressions is looking for an Operations Manager to join their team.

Overview:

• Full-time position
• Location: Fully remote, however candidates in Toronto, Canada are preferred
• Language: English
• Salary: $95,000 – $115,000 CAD per year, based on experience
• Applications closing: until filled

Job Description

Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.

The mission of the Operations Manager is to build and maintain the systems, processes, and infrastructure that enable Good Impressions to scale effectively. By managing everything from hiring to finance to AI tools integration, you’ll create the operational backbone that allows our project managers to focus exclusively on client work and for leadership to concentrate on strategy. Your work directly translates to increased organizational capacity and improved decision-making, ultimately leading to many more nonprofits getting the marketing support they need.

Responsibilities

Team Enablement Systems

• Project & File Organisation: Ensure our Google Drive, task management software, and client projects are squeaky clean to allow our team to focus on client work.
• SOPs: Document our processes meticulously, clearly, and ensure they are always up to date. Ensure our team is trained on them and they are being implemented.
• AI tools: AI tools represent an incredible opportunity to make us more effective and efficient as a team. It’ll be your job to stay on top of new capabilities and use cases and facilitate their integration.
• Support Project Managers: Partner with Project Managers to handle the operational logistics required to launch projects, including contracting, documentation, and invoicing.

Resourcing Operations

• Project Tracking System: Audit and overhaul our PTS to give us crystal clear metrics on team utilisation, completed projects, resource management, client satisfaction, operational efficiency, and more.
• Operational Heartbeat: Setup KPI tracking across the org, design a tracking system; and perform monthly, quarterly, and annual reviews against our goals using the data from the systems you’ve built. Provide recommended actions to the team that will help us increase our impact and work in a calm and organized manner. Implement or take inspiration for a best-practice system such as Rockefeller Habits, EOS, or Metronome Effect.

Back Office Operations

• Legal Admin: Contracts, Corporate Reports, and recordkeeping.
• Grant tracking: Track our spend against our various grants so we know we’re generating commensurate impact and when to apply for more..
• Vendor Management: Including selection, finding cost efficiencies, managing licenses.
• IT Administration: Google workspace, team laptops, password management, software seats, info-sec, etc.
• Day-to-Day Finance: Administer accounts payable, accounts receivable, payroll, banking, expense tracking and reimbursements.
• Financial Compliance & Recordkeeping: Own internal financial recordkeeping and liaise with external bookkeeper and accounting firm on tax compliance.

HR & Culture

• HR Administration: Handle documentation and contracts. Setup and administer a benefits plan. Setup and run an HRIS system.
• People Systems: Design a compensation system. Design a quarterly & annual review cadence.
• Onboarding & Offboarding: Own and evolve onboarding programs to ensure smooth integration of new hires into our team, tools, and culture. Ensure access to all necessary tools, subscriptions, and systems for every team member. Lead thoughtful and supportive offboarding experiences—including clear messaging, culture-driven communication, and exit interviews.
• Culture: Champion our team culture with kindness, transparency, and honesty at the core. Champion culture initiatives that reinforce Good Impressions’ core values and continuous growth.
• Offsite: Plan and manage the agency’s yearly team offsite—from logistics and vendor coordination to scheduling and communication.
• Recruiting & Hiring: Lead recruitment efforts for both contractors and full-time employees.

Role Requirements

We evaluate candidates across three areas:

• Experience: You have direct experience handling at least 75% of the Responsibilities listed above at a digital agency with 10-100 team members within the last 3 years.
• Values: You feel deep alignment with Good Impressions values (listed below).
• Will: You care deeply about our mission and clearly show us your desire to support it.

Here are some highlights of past applications that have been successful:

• PDF Format: Please submit all documents in PDF format.
• Submit a Video Cover Letter: Please film a short Loom video on why you’re a great fit
• Comment on Culture: In your cover letter, tell us what you care about in a work environment and how you embody it.
• Short and Concise: A 1 page resume is ideal. Slightly longer if necessary.
• Effort: Video cover letters and resumes that are customised and thoughtful will score you huge points.
• Demonstrate Your Expertise: In whatever way makes sense to you. Anything you add that addresses the needs expressed in this Role Outline are helpful. How will you achieve the mission of this role?

How to apply?

To apply for this position, please fill in the application form.