Senior Office Administrator - Hunter Dental

hellodent; Markham; Hybrid; CAD 39,000 - 41,000; Full time

Job summary

Hunter Dental in Markham is seeking a full-time Dental Administrator with at least 3 years of dental administration experience and a clinical background. You will greet patients, manage the schedule, recall system, and patient records, while handling calls, billing, and insurance submissions.

Proficiency with dental software is required. This role supports a busy practice with competitive pay and a collaborative team environment.

Qualifications

• Minimum 3 years of dental administration experience.
• Experience with dental software programs is required.
• Clinical background is required.

Responsibilities

• Welcome and assist patients on arrival, creating a warm first impression.
• Optimize the daily appointment schedule to maximize utilization and minimize gaps.
• Manage recall system and maintain up-to-date patient records.
• Handle incoming patient calls and scheduling changes with professionalism.
• Process referrals and organize patient records and charts.

Skills

Customer service

Scheduling

Billing / invoicing

Patient records

Team collaboration

Tools

Dental software

Job description

** Must have dental experience

Get to Know Us:

Hunter Dental has proudly served the Markham community for over 65 years. Our welcoming, family-focused practice combines modern dental technology with personalized, comprehensive care for patients of all ages. We’re passionate about building lasting relationships with our patients and creating a supportive, collaborative environment where our team can thrive.

Schedule:Full-Time

Monday: 8:00am - 5:00pm

Tuesday: 10:00am - 7:00pm

Wednesday: 8:00am - 5:00pm

Thursday:8:00am - 5:00pm

Friday: 8:00am - 4:00pm

(ONE Saturday/month: 8:00am - 1:00pm)

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms

• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$28-$30/hour depending on skills, experience, and location.

Please note that this is a replacementjob opening.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression

• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps

• Effectively manage the recall system andmaintainaccurate, up-to-date patient records

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments

• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 3 years ofDental Administrationexperienceisrequired

• Experience with dental software programs isrequired

• Clinical backgroundis required

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.