Patient Care Coordinator - Ferris Lane Dental

hellodent; Barrie; On-site; CAD 32,000 - 34,000; Full time

Job summary

Ferris Lane Dental, located in Barrie, Ontario, is seeking a Dental Administrator for a replacement role. The position involves welcoming patients, scheduling efficiently, and maintaining accurate records. Experience with Open Dental is preferred, and a clinical background is a plus.

This full-time, on-site role offers a competitive hourly wage and opportunities for growth. The successful candidate will manage recalls, handle calls, process referrals and billing, and support patient care with a

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Open Dental software is an asset; dental software experience is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients on arrival, creating a warm first impression.
• Optimize the daily appointment schedule to maximize utilization with minimal gaps.
• Manage the recall system and maintain up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize and file all patient records and charts.
• Proactively manage potential cancellations and address objections to keep patient appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries professionally.

Skills

Dental administration experience

Tools

Open Dental

Job description

Get to know us:

Ferris Lane Dental is conveniently located just West of Hwy 400, with plenty of free parking! Our office has been proudly serving the Barrie community and surrounding area for over 30 years. We offer a variety of dental services, including cosmetic procedures, orthodontics (including Invisalign), sedation options for anxious patients and emergency treatment. Please visit our website to learn more.

Schedule:

Monday: 12.00pm - 6.00pm

Tuesday: 1.00pm - 8.00pm

Thursday: 1.00pm - 8.00pm

Friday (once a month): 10.00am - 3.00pm

Saturday (twice a month): 10.00am - 3.00pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us:Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$23-$25/hour depending on skills, experience, and location.

Please note that this is areplacementjob opening.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression
• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps
• Effectively manage the recall system andmaintainaccurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired
• Experience with Open Dental software is an asset, experience with dental software is required
• Clinical backgroundis considered anasset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.