Administrative Assistant - Deep River Dental

hellodent; Deep River; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay and benefits

RRSP matching

Gym discounts

Employee Assistance Program

Insurance savings

Job summary

Deep River Dental in Deep River, Ontario is seeking a Dental Administrative professional to support patient flow and billing in a fast-paced clinic.

You will welcome patients, manage scheduling, recall systems, and insurance claims while maintaining accurate records and providing excellent service to ensure a smooth patient experience.

Qualifications

• 1 year of dental administration experience required.
• Experience with dental software programs required.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm, positive first impression.
• Optimize the daily appointment schedule to maximize utilization with minimal gaps.
• Effectively manage the recall system and keep patient records up to date.
• Handle incoming patient calls and inquiries, including scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize and file all patient records and charts.
• Proactively address cancellations and objections to keep patients on schedule.
• Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries professionally.

Skills

Dental administration

Dental software

Job description

Get to Know Us:

At Deep River Dental, formerly Gage Dentistry, we are committed to delivering personalized, patient-focused dental care in a welcoming and supportive environment. Our team of dental professionals provides a full range of preventive, restorative, and cosmetic services designed to help patients achieve and maintain optimal oral health.

Located in Deep River, Ontario, our clinic combines modern dental technology with a compassionate approach to care. We strive to make every visit as comfortable and convenient as possible, offering features such as flexible scheduling, direct insurance billing, and support for anxious patients.

Our collaborative team works together to create a positive experience for every patient. We are proud to foster a friendly, family-oriented atmosphere where both patients and team members feel valued and supported.

We believe in building lasting relationships with our patients and in creating a workplace culture that emphasizes teamwork, professionalism, and continuous growth.

Schedule:

Monday to Thursday 7:30am - 5:00pm

Friday 7:30am - 2:30pm

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms

• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $25-$32/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression

• Optimize the daily appointment schedule to ensure full utilization with minimal gaps

• Effectively manage the recall system and maintain accurate, up-to-date patient records

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments

• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required

• Experience with dental software programs is required

• Clinical background is considered an asset

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.