Senior Mortgage Recovery Strategist

AMA - Alberta Motor Association; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid retirement savings

Employee discounts

Travel medical insurance

Ongoing professional development

Flexible work models

Job summary

Bridgewater Bank is seeking a Senior Recovery Specialist to manage complex mortgage recovery files, foreclosure and power of sale processes. You’ll work with borrowers, insurers, lawyers, and partners to mitigate losses and protect security interests.

The role emphasizes risk assessment, customer communication, and compliant handling of property losses, renewals, and settlements in a collaborative, hybrid work environment.

Qualifications

• Post-secondary education in Business Administration, Finance, Legal Administration, Real Estate, Accounting, or related discipline.
• 5–7 years of progressive experience in foreclosure, power of sale, collections, recoveries, or related mortgage servicing functions.
• Experience with mortgage insurers, law firms, insurance adjusters, builders, realtors, appraisers and other recovery stakeholders.
• Knowledge of mortgage documentation, title matters, security registration, insurance proceeds administration, and recovery-related legal processes.
• Intermediate proficiency with Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Administer insurance claims where the Bank’s security is affected by property loss, distributing insurance proceeds.
• Collaborate with customers, adjusters, solicitors, builders, and other stakeholders to support repairs, rebuilds, and claim resolution.
• Review maturing mortgage accounts to assess risk and renewal terms.
• Provide analysis and recommendations for non-renewal situations with clear communications.
• Support evolution of recovery policies and guidelines in response to regulatory changes.
• Manage legal recovery files involving foreclosure and power of sale from start to finish.
• Coordinate legal action with external counsel, negotiate payment plans, resolve title issues, and facilitate transfers to mortgage insurers.
• Identify opportunities to mitigate losses and manage legal costs.
• Complete loss provisioning assessments and provide insights on recovery outcomes and risks.

Job description

Bridgewater Bank is seeking a Senior Recovery Specialist to manage complex mortgage recovery files, foreclosure and power of sale processes. You’ll work with borrowers, insurers, lawyers, and partners to mitigate losses and protect security interests.

The role emphasizes risk assessment, customer communication, and compliant handling of property losses, renewals, and settlements in a collaborative, hybrid work environment.