Senior Recovery Specialist

Alberta Motor Association; Calgary; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Flexible benefits

Retirement savings

Travel medical insurance

Job summary

Bridgewater Bank seeks a Senior Recovery Specialist to guide complex mortgage recoveries, foreclosures, and loss-mitigation efforts. You’ll work with borrowers, counsel, insurers, and internal partners to mitigate losses while protecting security interests.

The role emphasizes risk-balanced decisions, clear communications, and professional handling of sensitive cases. A hybrid work model and competitive benefits support your continued growth within our recovery team.

Qualifications

• Progressive experience in mortgage recoveries and related fields.
• Experience with mortgage insurers, law firms, adjusters, builders, realtors, appraisers, and other stakeholders.
• Knowledge of mortgage documentation, title matters, and security registration.

Responsibilities

• Administer insurance claims where the Bank's security has been affected by property loss, ensuring proper use of insurance proceeds.
• Collaborate with customers, adjusters, builders, solicitors, and others to support repairs and claim resolution.
• Review maturing mortgage accounts to assess risk, renewal eligibility, and terms.
• Provide analysis and recommendations for non-renewal situations with clear customer communications.
• Contribute to evolving recovery policies and procedures to meet regulatory changes.
• Manage legal recovery files from initiation through final resolution, including foreclosures.
• Coordinate legal action with external counsel and facilitate property sales or transfers to insurers.
• Identify opportunities to mitigate losses by managing legal costs and protecting collateral.
• Perform loss provisioning assessments and provide insights into recovery outcomes and potential losses.

Skills

Mortgage recoveries

Collections

Foreclosure proceedings

Loss mitigation

Communication

Attention to detail

Microsoft Office

Education

Post-secondary education in Business Administration/Finance/Legal Administration/Real Estate/Accounting

Tools

Microsoft Office

Job description

RECOVERY IS YOUR expertise. SOLUTIONS ARE YOUR strength.The OpportunityAs a Senior Recovery Specialist, you're the steady hand behind some of the Bank's most complex and sensitive recovery matters. You understand that every file has a story, and every decision requires a thoughtful balance of risk management, customer care, and sound business judgment.You don't just manage recovery files, you navigate complexity, uncover solutions, and protect the Bank's interests while helping customers through difficult circumstances. Whether you're administering insurance claims following a property loss, assessing mortgage renewal risk, or managing foreclosure and power of sale proceedings, you bring expertise, professionalism, and confidence to every interaction.Working closely with borrowers, legal counsel, mortgage insurers, adjusters, realtors, builders, and internal partners, you'll play a critical role in mitigating losses, protecting security interests, and delivering effective resolution strategies from start to finish.The Team You’ve Been Looking ForAs a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy:Competitive salary and flexible benefitsEmployer-paid retirement savings programEmployee-exclusive discounts on travel, insurance, memberships, and moreFree travel medical insurance for you and your immediate familyOngoing professional developmentFlexible work models that make sense for your lifestyleWho You AreYou're analytical, organized, and thrive when managing complex files with multiple moving parts.You bring strong expertise in mortgage recoveries, collections, foreclosure proceedings, and loss mitigation.You're comfortable making difficult decisions while balancing risk, policy requirements, and customer outcomes.You have a keen eye for detail and can confidently review mortgage, legal, title, and insurance documentation.You're a skilled communicator who can navigate sensitive conversations with professionalism, empathy, and firmness.You're resourceful and know how to work collaboratively with internal stakeholders and external partners to drive outcomes.You exercise sound judgment and confidently recommend next steps in challenging situations.You remain calm, focused, and solution-oriented when dealing with deadlines, legal matters, and complex customer circumstances.How You’ll Make an ImpactAdminister insurance claims where the Bank's security has been affected by partial or total property loss, ensuring appropriate use and distribution of insurance proceeds.Partner with customers, insurance adjusters, builders, solicitors, and other stakeholders to support property repairs, rebuilds, and claim resolution activities.Review maturing mortgage accounts to assess risk, determine renewal eligibility, and recommend appropriate renewal terms where required.Provide expert analysis and recommendations regarding non-renewal situations while ensuring customers receive clear and timely communications.Support the ongoing evolution of recovery policies, procedures, and guidelines to reflect regulatory changes, process improvements, and operational requirements.Manage a portfolio of legal recovery files involving foreclosure and power of sale proceedings from initiation through final resolution.Coordinate legal action with external counsel, negotiate payment arrangements, resolve title issues, and facilitate property sales or transfers to mortgage insurers.Identify opportunities to mitigate losses by managing legal costs, protecting collateral, and supporting effective recovery strategies.Complete loss provisioning assessments and provide insight into anticipated recovery outcomes, risks, and potential losses.What You Bring to the TablePost-secondary education in Business Administration, Finance, Legal Administration, Real Estate, Accounting, or a related discipline, or an equivalent combination of education and experience.5–7 years of progressive experience in foreclosure, power of sale, collections, recoveries, or related mortgage servicing functions.Experience working with mortgage insurers, law firms, insurance adjusters, builders, realtors, appraisers, and other recovery-related stakeholders.Working knowledge of mortgage documentation, title matters, security registration, insurance proceeds administration, and recovery-related legal processes.Intermediate proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.Belonging Matters HereBridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you feel supported throughout your journey with us.-WORK MODEL:Hybrid-We thank all applicants for their interest; however, only those selected for an interview will be contacted.