Senior Mortgage Recovery & Loss Mitigation Specialist - Hybrid

Bridgewater Bank; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and flexible benets

Employer-paid retirement savings

Employee discounts on travel,insurance

Free travel medical insurance for you/

Ongoing professional development

Flexible work models

Job summary

Bridgewater Bank, a Canadian financial institution, seeks a Senior Recovery Specialist to manage complex mortgage recoveries, foreclosures, and loss mitigation. You’ll balance risk with customer care and work with insurers, lawyers, and internal partners to protect security interests.

You’ll lead recovery initiatives from inception to resolution, review mortgage and legal documentation, and guide customers through difficult circumstances with professionalism and empathy.

Qualifications

• 5–7 years of progressive experience in foreclosure, power of sale, collections, recoveries, or related mortgage servicing functions.
• Experience working with mortgage insurers, law firms, insurance adjusters, builders, realtors, appraisers, and other recovery-related stakeholders.
• Working knowledge of mortgage documentation, title matters, security registration, insurance proceeds administration, and recovery-related legal processes.
• Intermediate proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.

Responsibilities

• Administer insurance claims where the Bank’s security has been affected by partial or total property loss, ensuring appropriate use and distribution of insurance proceeds.
• Partner with customers, insurance adjusters, builders, solicitors, and other stakeholders to support property repairs, rebuilds, and claim resolution activities.
• Review maturing mortgage accounts to assess risk, determine renewal eligibility, and recommend appropriate renewal terms where required.
• Provide expert analysis and recommendations regarding non-renewal situations while ensuring customers receive clear and timely communications.
• Support the ongoing evolution of recovery policies, procedures, and guidelines to reflect regulatory changes, process improvements, and operational requirements.
• Manage a portfolio of legal recovery files involving foreclosure and power of sale proceedings from initiation through final resolution.
• Coordinate legal action with external counsel, negotiate payment arrangements, resolve title issues, and facilitate property sales or transfers to mortgage insurers.
• Identify opportunities to mitigate losses by managing legal costs, protecting collateral, and supporting effective recovery strategies.
• Complete loss provisioning assessments and provide insight into anticipated recovery outcomes, risks, and potential losses.

Skills

Analytical

Organized

Mortgage recoveries

Communication

Stakeholder liaison

Decision making

Calm under pressure

Education

Business/Finance/Real Estate

Tools

Excel

Outlook

Word

Job description

Bridgewater Bank, a Canadian financial institution, seeks a Senior Recovery Specialist to manage complex mortgage recoveries, foreclosures, and loss mitigation. You’ll balance risk with customer care and work with insurers, lawyers, and internal partners to protect security interests.

You’ll lead recovery initiatives from inception to resolution, review mortgage and legal documentation, and guide customers through difficult circumstances with professionalism and empathy.