Business Systems Analyst - Operational Business Technology Solutions

Irving Oil; New Brunswick; On-site; CAD 66,000 - 88,000; Full time

Benefits offered by this job

Fitness facility

Onsite nurse

Café

Annual bonus

Pension plan

Parking allowance

Flexible benefits

Paid vacation

Wellness allowance

Volunteer day

Donation matching

Job summary

Irving Oil in New Brunswick is seeking a Business Systems Analyst to collaborate across operations, technology teams, vendors, and delivery partners. You will investigate needs, clarify requirements, shape recommendations, and support solutions from intake through implementation.

Success comes from building relationships, communicating effectively, navigating ambiguity, and balancing business outcomes with technology constraints and cybersecurity best practices.

Qualifications

• Must have a post-secondary degree or diploma in a related field or equivalent experience.
• Five+ years of progressive experience in business systems analysis or related roles.
• Experience working with business stakeholders, technology teams, vendors and project delivery teams in complex environments.

Responsibilities

• Lead discovery with business stakeholders to understand operational challenges, desired outcomes and success measures.
• Translate business needs into clear, traceable requirements and acceptance criteria.
• Coordinate work across business stakeholders, technology teams, vendors, project managers and support teams.
• Support delivery activities including intake management, stakeholder coordination, scheduling and change requests.
• Monitor risks and escalation concerns with recommended actions.
• Prepare concise status updates and communications for leadership.
• Build stakeholder relationships and promote shared understanding of priorities and constraints.
• Contribute to continuous improvement with knowledge sharing and process enhancements.

Skills

Business analysis

Requirements gathering

Communication

Stakeholder management

Delivery lifecycle

Collaboration tools

Education

Post-secondary degree or diploma

Tools

Microsoft 365

SharePoint

Teams

ServiceNow

Planner

Job description

As a Business Systems Analyst within Operational Business Technology Solutions, you will work across business operations, Technology teams, vendors, and project delivery partners to investigate needs, clarify requirements and risks, shape recommendations, and support solutions from intake through implementation and continuous improvement. Your goal will be to deliver practical, fit-for-purpose solutions that support operational business outcomes while balancing technology requirements, risks, constraints, and stakeholder needs. Your success will come from building strong relationships, communicating effectively, navigating ambiguity, identifying risks and dependencies early, and collaborating with teammates and stakeholders to deliver successful business and technology solutions.

What We Offer

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Lead discovery with business stakeholders to understand operational challenges, current-state processes, desired outcomes, constraints, dependencies, and measures of success
• Translate business needs into clear and traceable requirements, acceptance criteria, process models, solution options, and recommendations
• Coordinate work across business stakeholders, Technology teams, vendors, project managers, architects, cybersecurity, infrastructure, and support teams
• Support delivery activities including intake management, stakeholder coordination, scheduling, change requests, and transition to support
• Monitor operational, technology, cybersecurity, and delivery risks and escalation concerns with recommended actions when required
• Prepare concise and decision-focused status updates, reports, and communications for stakeholders and leadership
• Build effective stakeholder relationships and promote shared understanding of business priorities, operational realities, technical constraints, and cybersecurity best practices
• Contribute to continuous improvement activities by sharing knowledge, supporting team members, and enhancing team processes and tools

Your Skills

• Strong business analysis and requirements gathering skills with the ability to translate business needs into practical solutions
• Ability to analyze complex problems, challenge assumptions, identify risks and dependencies, and recommend appropriate actions
• Strong communication, facilitation, and relationship-building skills with the ability to engage both business and technical audiences
• Ability to organize complex work into clear, actionable deliverables and maintain traceability from problem identification through implementation and support
• Working knowledge of technology solution delivery lifecycles, including requirements, testing, implementation, support, and continuous improvement
• Proficiency with collaboration and delivery tools such as Microsoft 365, SharePoint, Teams, ServiceNow, Planner, or similar platforms

Your Experience

• Post-secondary degree or diploma in a related discipline, or an equivalent combination of education and experience
• Five or more years of progressive experience in business systems analysis, solutions analysis, technology delivery, quality assurance, application ownership, or related roles
• Experience working with business stakeholders, Technology teams, vendors, and project delivery teams in operational, industrial, manufacturing, transportation, refinery, or similarly complex environments considered an asset

The expected annual salary range for this position is $66,267 - $87,804. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.