Fixed Term Centralized Account Management Representative

Irving Oil Ltd.; Saint John; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Parking allowance

Medical and dental benefits from day 1

Paid vacation

Wellness support program

Volunteer day and donation matching

Job summary

Irving Oil Ltd. is seeking a Fixed Term Centralized Account Management Representative to manage an existing portfolio and drive sales growth within our commercial customer network.

The role focuses on territory development, portfolio management, and reporting, with a 15-month term and onsite work in Saint John, NB. You will develop strategies to improve gross margins, increase product penetration, and build relationships with both existing and new customers.

Qualifications

• Post-secondary education in Business, Commerce, or equivalent experience.
• 3–5 years equivalent experience in customer service and sales.
• Experience in the petroleum industry is considered an asset.
• Experience in Salesforce is considered an asset.

Responsibilities

• Develop an understanding of the assigned territory and set growth objectives for portfolio management.
• Collaborate with sales leadership to execute marketing programs and improve portfolio performance.
• Prioritize high-value accounts and foster loyalty to increase retention and share of wallet.
• Proactively contact high-value customers to identify evolving needs and new opportunities.
• Facilitate issue resolution and conduct annual relationship reviews with high-value accounts.
• Review the current commercial reporting suite and report monthly metrics and variances.
• Prepare and report sales performance to leadership and participate in sales meetings.

Skills

MS Office Suite

Communication (verbal & written)

Analytical thinking

Attention to detail

Education

Bachelor’s in Business Administration

Post-secondary education in Business or Commerce

Tools

Salesforce

Job description

As a Fixed Term Centralized Account Management Representative, you will be responsible for managing an existing portfolio and driving sales growth within our commercial customer network. Your goal will be to ensure that volume and general management for the accounts is on target and to assist in developing strategies to improve gross margins, volume growth and increase product penetration in their assigned territory. Your success will be evident in your capability to acquire new business opportunities within the existing portfolio and on your ability to build relationships with our newer customers while maintaining our existing relationships while providing a focus on territory development, portfolio management, customer relationship management and reporting. This is a Fixed Term contract position anticipated to last 15 months in duration.

What We Offer

• Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation - Including a parking allowance
• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
• Paid Vacation
• Wellness Support – With 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Develop an understanding of an assigned territory that includes opportunities for growth, product penetration, competitors and alternative fuels and develop territory objectives to drive achievement of portfolio management goals and targets
• Work collaboratively with sales leadership to execute marketing programs that drive achievement of sales targets and drive portfolio performance by developing strategies to improve gross margins, increase volumes, minimize customer attrition, and increase product penetration
• Implement tactics to improve gross margin and volume and work collaboratively with sales management to prioritize high-value accounts and develop tactics to foster loyalty and increase customer retention
• Proactively contact high-value customers to understand evolving product needs and build deeper relationships with decision makers and influencers and be able to identify and drive new opportunities to successful closure to increase share of wallet
• Facilitate the expedient resolution of issues and pricing concerns and conduct annual customer relationship reviews with high-value accounts
• Review of current commercial reporting suite and report out (monthly volume variance reporting, inactive forecasting report, fixed pricing reports, zero purchasers, early detection, near miss, gross margin reports, portfolio reports, scorecard review by portfolio)
• Prepare and report sales performance to sales leadership and participate in sales management meetings

Your Skills

• Advanced proficiency with MS Office Suite; Word, Excel, PowerPoint
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving
• Detail oriented; willing to chase discrepancies to the root

Your Experience

• Post-secondary education in Business, Commerce, or equivalent experience
• 3-5 years equivalent experience in customer service and sales
• Experience in the petroleum industry considered an asset
• Experience in Salesforce application considered an asset

Job Requirements

• Work Experience Sales
• Education Bachelors: Business Administration

The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.