Senior Luxury Client Advisor — Elevate Relationships

Brobston Group; Toronto; On-site; CAD 32,000 - 33,000; Full time

Job summary

Gucci in Toronto is seeking a Senior Client Advisor to act as a brand ambassador, delivering best-in-class service and elevating the client experience. You will foster strong client relationships, drive repeat business, and support store leadership on related functions.

The role emphasizes storytelling, product knowledge, and a proactive, high-end service approach, including evenings, weekends, and holidays. You will collaborate with management to ensure brand standards are consistently met.

Qualifications

• 4+ years of luxury fashion sales experience.
• Strong relationship-building and client engagement.
• Excellent ethics, professionalism, and integrity; ability to inspire trust.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Engage and build strong client relationships in-store and remotely.
• Deliver personalized, client-centric service to drive loyalty.
• Use storytelling and product knowledge to advise on purchases.
• Attend trainings to improve product knowledge and selling techniques.
• Maintain store operations, inventory, and POS transactions.
• Collaborate with team to ensure consistent Gucci brand experience.

Skills

Relationship building

Customer service

Communication

Sales skills

Luxury fashion

Team collaboration

Job description

Gucci in Toronto is seeking a Senior Client Advisor to act as a brand ambassador, delivering best-in-class service and elevating the client experience. You will foster strong client relationships, drive repeat business, and support store leadership on related functions.

The role emphasizes storytelling, product knowledge, and a proactive, high-end service approach, including evenings, weekends, and holidays. You will collaborate with management to ensure brand standards are consistently met.