Client Advisor - Holt Renfrew Yorkdale

Brobston Group; Toronto; On-site; CAD 42,000 - 60,000; Full time

Job summary

Gucci in Toronto is seeking a Client Advisor to act as brand ambassador, achieving sales objectives by deepening client connections and delivering best-in-class service, elevated experiences, and strong relationships.

You will engage clients in-store or remotely, build lasting relationships, use storytelling and product knowledge to guide purchases, attend trainings, and uphold Gucci standards across all interactions.

Qualifications

• 2+ years of luxury fashion sales experience.
• Proven ability to drive results and build relationships.
• High ethics, professionalism, integrity, and trust.
• Retail schedule including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Flexibility to adapt to various clients and situations.
• Strong communication skills.
• Ability to work in a fast-moving, dynamic environment.

Responsibilities

• Proactively engage and establish strong relationships with clients.
• Deliver a personalized, client-centric experience.
• Build rapport with clients by discovering needs and aspirations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to ensure a smooth client experience.
• Collect meaningful client information to customize service.
• Create value by sharing insights on local lifestyle trends.
• Drive sales results in-store and remotely.
• Promote virtual appointments and distance sales.
• Maintain a One-Gucci-Client perspective across all transactions.
• Guide clients to make the best possible purchase decisions.
• Collaborate with team to propose effective solutions.

Skills

Luxury fashion sales

Customer service

Relationship building

Communication skills

Flexibility

Tools

POS system

Job description

Role Mission

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Through the Eyes of the Client: You connect me to the brand.

Key Accountabilities

Client Journey

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in- store technology to ensure every client’s experience is smooth, pleasant, and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).

Sales Excellence

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in- store and remotely.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Brand & Product

• Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
• Proactively attend trainings to gain insights on product knowledge.
• Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.
• Combines styling knowledge with the ability to offer products to best serve the client.
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.

Operational Excellence

• Actively participate in all store operations such as stock maintenance, stock inventories, etc.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Accurately process all POS transactions and ensure accurate capture of client information.
• Contribute to upholding the visual display of all products following Gucci visual standards.
• Follow Company grooming guidelines at all times and according to Gucci standards and policies.
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Key Requirements

• 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Work Authorization

Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V