Senior Live Events Manager

Oak View Group; Calgary; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Pension matching

Paid time off

Job summary

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Spruce Meadows hosts a variety of events and shows, and this role supports successful event execution in Calgary.

The Event Manager leads fulfillment teams, plans complex events, and ensures exceptional client experiences while meeting financial targets.

Qualifications

• Completion of a 2-year diploma or certificate in event management or business is preferred.
• 3-5 years’ experience in event management and floor plan systems.
• Project management certificate considered an asset.
• Ability to articulate a clear, concise, yet detailed idea, thought or concept.
• Actively listen, ask questions, be curious and breaks down complex tasks into manageable parts in a systematic, detailed way.
• Exceptional organizational and project management skills with the ability to manage multiple priorities, deadlines, and events simultaneously.
• Outstanding interpersonal and communication skills, with the ability to build strong relationships with clients, vendors, and internal stakeholders.
• Proven ability to analyze challenges, resolve conflicts, and make sound decisions in fast-paced, deadline-driven environments.
• Strong customer service orientation with a commitment to delivering exceptional client experiences and exceeding expectations.
• Demonstrated leadership, collaboration, and team coordination skills with the ability to effectively manage cross-functional partnerships and drive successful event execution.

Responsibilities

• Provide detailed guidance and leadership to fulfillment teams on event-related matters.
• Lead by example at all times while contributing to the overall goals and objectives of the organization and delivering on the expectations of clients.
• Manage event organizers through the planning process, anticipating needs and demonstrating exceptional event strategy and project management expertise.
• Deliver service excellence by providing a personalized, professional, and seamless experience to clients.
• Listen to and anticipate client needs to ensure events meet or exceed client-established goals and objectives.
• Capture intricate event details and requirements in a clear, concise, and effective manner.
• Provide recommendations to enhance services that align with client goals and objectives.
• Balance client needs with the achievability of event logistics and venue standards.
• Ensure client deadlines are communicated and met, including payment schedules, event details, and final guaranteed attendance.

Skills

Project management

Communication

Leadership

Customer service

Time management

Education

Diploma or certificate in Event Management or Business

Tools

Floor plan software

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Spruce Meadows hosts a variety of events and shows, and this role supports successful event execution in Calgary.

The Event Manager leads fulfillment teams, plans complex events, and ensures exceptional client experiences while meeting financial targets.