Product Support Leader: Elevate Customer Experience

IBC Technologies Canada; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Burnaby is seeking a Product Support Manager to lead its technical support team. The role requires a minimum of 10 years of technical service experience and effective communication skills. Key responsibilities include improving customer satisfaction and driving operational strategies for service levels. Candidates must possess a technical plumbing certificate and have supervisory experience. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 10 years of technical service experience required.
• Minimum 5 years in a supervisory role in customer service or technical service.
• Experience with budgetary development and planning.

Responsibilities

• Lead the technical support team through coaching and development.
• Manage operational strategies and performance reviews.
• Drive improvements in service levels and transactional efficiencies.

Skills

Technical service experience within HVAC, appliance, or automotive industry

Effective communication skills

Analytical and reasoning skills

Business acumen

Education

Technical plumbing certificate

Job description

A leading technology firm in Burnaby is seeking a Product Support Manager to lead its technical support team. The role requires a minimum of 10 years of technical service experience and effective communication skills. Key responsibilities include improving customer satisfaction and driving operational strategies for service levels. Candidates must possess a technical plumbing certificate and have supervisory experience. This position offers a dynamic work environment and opportunities for professional growth.