Senior IT Service Delivery Specialist

University of Toronto; Toronto; Hybrid; CAD 85.000 - 108.000; Vollzeit

Zusammenfassung

The University of Toronto is seeking a Technical Specialist to provide senior IT expertise in service operations, planning, implementation and ongoing support. The role focuses on building positive relationships with staff, driving modernization paths, lifecycle management, and secure computing while overseeing complex issues and major incidents.

The incumbent will lead and mentor IT staff, collaborate with technical teams and clients, and ensure delivery of high-caliber IT solutions with strong

Qualifikationen

• Bachelor's Degree in Computer Science, Computer Engineering, or related discipline, or equivalent combination of education and experience.
• Minimum four years of diverse IT experience in a multi-client and multifaceted operational environment.
• Minimum one year coordinating activities and providing orientation to others on work procedures and practices.
• Demonstrated experience with MacOS, MS Windows, and Linux/Unix operating systems; iOS; Web/HTML skills.
• Experience with installing and configuring endpoint devices with applied security measures.
• Experience writing and disseminating technical or procedural specifications and client facing documentation.
• Demonstrated ability to lead project delivery to completion.
• Ability to work with data including querying (SQL), report formatting and records creation.
• Expert level knowledge of Microsoft 365 and enterprise management tools.
• Strong communication and presentation skills; ability to train staff and run client workshops.

Aufgaben

• Responding to end-user service requests.
• Troubleshooting complex computer system problems.
• Providing consultative advice on IT issues.
• Delegating tasks to IT support staff when appropriate.
• Analyzing service delivery and recommending improvements.
• Planning and implementing components of IT related projects.
• Conducting needs assessments to determine end-user technical requirements.

Jobbeschreibung

The University of Toronto is seeking a Technical Specialist to provide senior IT expertise in service operations, planning, implementation and ongoing support. The role focuses on building positive relationships with staff, driving modernization paths, lifecycle management, and secure computing while overseeing complex issues and major incidents.

The incumbent will lead and mentor IT staff, collaborate with technical teams and clients, and ensure delivery of high-caliber IT solutions with strong