Senior HR & Employment Relations Advisor — Downtown Toronto

The Portfolio Group Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Day off on your birthday

Enhanced health and dental coverage

RRSP matching program

Downtown location

Vacation days increase after 2 and 5 +

Job summary

The Portfolio Group Inc. is seeking a Senior HR & Employment Relations Advisor to provide expert guidance to a diverse client portfolio. The role is primarily office-based with 5 days in the Downtown Toronto office and flexible hours within 8:00am-8:30pm EST.

You will handle complex employee relations issues, drafts documents, and collaborate with legal, sales, and documentation teams to ensure compliant, high-quality service. CHRP designation is required or pursued.

Qualifications

• CHRP designation or provincial equivalent is required; candidates actively pursuing certification will be considered.
• Exceptional verbal and written communication with strong customer service focus.
• Ability to manage high workload in a KPI-driven environment.
• Proven ability to work independently and mentor colleagues when needed.

Responsibilities

• Provide expert HR and employment relations advice via phone and virtual consultations.
• Independently manage high-risk files from inquiry to resolution with professional judgment.
• Identify client needs and upsell value-added services such as documentation and health and safety support.
• Draft and refine employment documents in compliance with laws and internal standards.
• Document interactions in CRM (Salesforce) with accuracy for audit readiness.
• Collaborate with cross-functional teams to ensure seamless client experience.

Skills

Communication

Organization

Resilience

Customer service

Commercial acumen

Growth mindset

Education

CHRP designation

Tools

Salesforce

Job description

The Portfolio Group Inc. is seeking a Senior HR & Employment Relations Advisor to provide expert guidance to a diverse client portfolio. The role is primarily office-based with 5 days in the Downtown Toronto office and flexible hours within 8:00am-8:30pm EST.

You will handle complex employee relations issues, drafts documents, and collaborate with legal, sales, and documentation teams to ensure compliant, high-quality service. CHRP designation is required or pursued.