Senior HR Advisor

The Portfolio Group; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Day off on your birthday

Enhanced Benefits with Health and Dent

RRSP Matching Program

Downtown Location

Vacation Days increase after 2 and 5 

Job summary

The Portfolio Group in Downtown Toronto is seeking a Senior HR & Employment Relations Advisor to provide expert, commercially focused HR guidance to a diverse client portfolio. This office-based, phone-centric role requires strong HR expertise, sound judgment, and confidence in managing complex employee relations matters.

You will manage high-risk cases, draft employment documents, and work with Salesforce to ensure accurate records while meeting KPIs and SLAs.

Qualifications

• CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered.
• Proven resilience in a fast-paced, target-driven environment.
• Exceptional communication skills with a customer-focused approach.
• Strong organizational ability to manage a heavy workload efficiently.
• Experience in KPI-driven environments is highly desirable; prior client-facing consultancy preferred.
• Commercial acumen with problem-solving skills for practical HR solutions.

Responsibilities

• Deliver expert HR and employment law advice via phone and virtual consultations.
• Independently manage high-risk files from initial inquiry to final resolution.
• Support client retention by identifying business needs and upselling services.
• Draft and refine employment-related documents in line with standards and legislation.
• Document all interactions and advice within Salesforce with high accuracy.
• Meet KPIs and SLAs while handling high call volumes and ensuring first-call resolution.

Education

CHRP designation (or pursuing)

Tools

Salesforce

Job description

Salary: CAD75000 - CAD85000 per annum

As a SeniorHR & Employment Relations Advisor, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.

Work environment: 5 days in office, Downtown Toronto off King and Union station
Working hours: 8:00am - 8:30pm EST and must be flexible to work any scheduled shift within these operating hours to support business needs

Key Responsibilities

• Expert Advisory:Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations.
• Case Ownership:Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment.
• Strategic Retention:Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance.
• Business Development:Recognize opportunities to upsell value-added services such as customized documentation, health and safety support, and enhanced advisory packages.
• Documentation:Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements.
• Resource Management:Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.
• Compliance & Privacy:Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation.
• Records Management:Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness.
• Performance Excellence:Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution.
• Reputation Management:Actively solicit client feedback to support continuous service improvement and maintain the organization's online reputation.
• Cross-Functional Collaboration:Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience.
• Trend Analysis:Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes.
• Subject Matter Expertise:Maintain advanced knowledge of employment legislation and act as a resource for the broader advisory team.
• Knowledge Development:Contribute to the creation of training materials, legislative updates, webinars, and internal communications.
• Mentorship:Provide guidance to junior advisors on complex case interpretation and best-practice standards.

Qualifications & Requirements

• Certification:CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered.
• Resilience:Proven ability to thrive under pressure in a fast-paced, target-driven environment.
• Communication:Exceptional verbal and written communication skills with a dedicated focus on customer service.
• Organization:Strong multi-tasking skills with the ability to organize a heavy workload efficiently.
• Professionalism:A self-motivated starter who works well independently but also motivates colleagues in a collaborative setting.
• Experience:Previous experience in a KPI-driven environment is highly desirable, ideally within a shared service center or client-facing consultancy.
• Commercial Acumen:Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions.
• Technical Proficiency:Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions.
• Growth Mindset:A commitment to ongoing professional development and staying current with evolving HR legislation.

Perks and Benefits

• Dayoffonyourbirthday
• EnhancedBenefitswithHealthandDentalCoverage
• WeofferaRegisteredRetirementSavingsPlan(RRSP)MatchingProgram
• DowntownLocation
• VacationDaysincreaseafter2and5years’service