Senior HR & Employment Relations Advisor - In-Office

The Portfolio Group; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Day off on your birthday

Enhanced Benefits with Health and Dent

RRSP Matching Program

Downtown Location

Vacation Days increase after 2 and 5 

Job summary

The Portfolio Group in Downtown Toronto is seeking a Senior HR & Employment Relations Advisor to provide expert, commercially focused HR guidance to a diverse client portfolio. This office-based, phone-centric role requires strong HR expertise, sound judgment, and confidence in managing complex employee relations matters.

You will manage high-risk cases, draft employment documents, and work with Salesforce to ensure accurate records while meeting KPIs and SLAs.

Qualifications

• CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered.
• Proven resilience in a fast-paced, target-driven environment.
• Exceptional communication skills with a customer-focused approach.
• Strong organizational ability to manage a heavy workload efficiently.
• Experience in KPI-driven environments is highly desirable; prior client-facing consultancy preferred.
• Commercial acumen with problem-solving skills for practical HR solutions.

Responsibilities

• Deliver expert HR and employment law advice via phone and virtual consultations.
• Independently manage high-risk files from initial inquiry to final resolution.
• Support client retention by identifying business needs and upselling services.
• Draft and refine employment-related documents in line with standards and legislation.
• Document all interactions and advice within Salesforce with high accuracy.
• Meet KPIs and SLAs while handling high call volumes and ensuring first-call resolution.

Education

CHRP designation (or pursuing)

Tools

Salesforce

Job description

The Portfolio Group in Downtown Toronto is seeking a Senior HR & Employment Relations Advisor to provide expert, commercially focused HR guidance to a diverse client portfolio. This office-based, phone-centric role requires strong HR expertise, sound judgment, and confidence in managing complex employee relations matters.

You will manage high-risk cases, draft employment documents, and work with Salesforce to ensure accurate records while meeting KPIs and SLAs.