HR Advisor (Evenings)

The Portfolio Group; Toronto; On-site; CAD 60,000 - 90,000; Part time

Job summary

The Portfolio Group is seeking an Evenings PT HR Advisor to provide expert, commercially focused HR guidance to a diverse and expanding client portfolio in the Toronto, Ontario area. This phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex employee relations issues.

Training may require in-office presence during the first two weeks with Day time HR Advisors, if possible, and the evening schedule runs Thursday 5-11pm EST, Friday 5-11pm

Qualifications

• CHRP/CPHR/CHRL designation required
• Minimum 2+ years' experience in HR or employment relations
• Excellent verbal and written communication skills
• Strong organizational abilities and multi-priority management
• Experience in KPI- or target-driven environment
• Self-motivated, resilient, and solutions-focused

Responsibilities

• Serve as a primary point of contact, delivering expert advice on complex HR and employment relations matters, including terminations, disciplinary actions, and performance management
• Conduct detailed client consultations, providing practical, strategic, and compliant solutions to challenging HR issues
• Apply subject-matter expertise to educate and empower clients with best practices, legislative guidance, and compliance updates
• Lead high-level client discussions, offering insights and recommendations aligned with employment legislation and business objectives
• Review and assess client documentation to deliver tailored advice consistent with employment law and contractual requirements
• Manage complex HR cases end-to-end, from initial consultation through resolution, while building strong and trusted client relationships
• Maintain up-to-date knowledge of employment legislation, case law, and HR best practices through continuous professional development
• Consistently meet or exceed KPIs and SLAs, with a strong focus on quality, accuracy, and first-call resolution
• Accurately document all advice, case notes, and client interactions in Salesforce and related systems
• Adhere to internal escalation procedures and exercise discretion when handling sensitive or high-risk matters
• Participate in ongoing training to ensure technical expertise remains current and robust

Job description

As an Evenings PT HR Advisor, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.

You will advise clients on a broad range of HR matters-from everyday employee management concerns to high-risk and intricate cases-while fostering trusted advisory relationships and delivering an outstanding client experience.

**Training: you may be required to work in office during training for the first two weeks with the Day time HR Advisors - if possible**

Evening Working hours:

Thursday 5-11pm EST

Friday 5-11pm EST

Saturday 3-8pm EST

Sunday 3-8pm EST

Key Responsibilities

• Serve as a primary point of contact, delivering expert advice on complex HR and employment relations matters, including terminations, disciplinary actions, and performance management
• Conduct detailed client consultations, providing practical, strategic, and compliant solutions to challenging HR issues
• Apply subject-matter expertise to educate and empower clients with best practices, legislative guidance, and compliance updates
• Lead high-level client discussions, offering insights and recommendations aligned with employment legislation and business objectives
• Review and assess client documentation to deliver tailored advice consistent with employment law and contractual requirements
• Manage complex HR cases end-to-end, from initial consultation through resolution, while building strong and trusted client relationships
• Maintain up-to-date knowledge of employment legislation, case law, and HR best practices through continuous professional development
• Consistently meet or exceed KPIs and SLAs, with a strong focus on quality, accuracy, and first-call resolution
• Accurately document all advice, case notes, and client interactions in Salesforce and related systems
• Adhere to internal escalation procedures and exercise discretion when handling sensitive or high-risk matters
• Participate in ongoing training to ensure technical expertise remains current and robust

What You Bring

• CHRP, CPHR, or CHRL designation
• Minimum of 2+ years' experience in HR or employment relations
• Demonstrated ability to perform effectively in a fast-paced, performance-driven environment
• Excellent verbal and written communication skills
• Strong organizational abilities with the capacity to manage multiple priorities
• Experience in a KPI- or target-driven environment (shared services experience is an asset)
• Self-motivated, resilient, and solutions-focused approach
• A strong commitment to delivering exceptional client service