Senior Help Desk Technician

iWorld Professionals; Sainte-Catherine; On-site; CAD 80,000 - 90,000; Full time

Job summary

iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English) for our client in Sainte-Catherine, QC Canada. This onsite role is a senior-level IT support position with broad responsibilities across departments.

You will deliver advanced technical support, manage user accounts, and collaborate with infrastructure teams, while ensuring excellent service in both French and English. Base salary CAD 80,000 - 90,000 based on experience.

Qualifications

• Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users.
• Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams).
• Fluency in both French and English (verbal communication required).
• Strong troubleshooting, analytical and customer service abilities.

Responsibilities

• Provide advanced technical support to business users across multiple departments
• Troubleshoot and resolve hardware, software, and network-related issues
• Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies
• Manage user accounts, permissions, and system access
• Escalate and collaborate with infrastructure or engineering teams as needed
• Document incidents, resolutions, and technical procedures
• Deliver exceptional customer service in both French and English

Skills

IT support

Troubleshooting

Customer service

Bilingual French/English

Microsoft technologies

Tools

Windows OS

Microsoft 365

Active Directory

Exchange

Teams

Job description

iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English)for our client in Sainte-Catherine, QC Canada. This is an onsite position.

If you are an experienced IT professional who thrives on solving technical issues and supporting business users then this onsite role is for you!.

About the Senior Helpdesk Technician Role

The Senior Helpdesk Technician will serve as a key point of contact for internal business users, delivering high-level technical support and ensuring seamless day-to-day IT operations. You’ll handle technical issues, troubleshoot technical challenges, and contribute to continuous improvement of support processes.

Senior Helpdesk Technician Responsibilities:

• Provide advanced technical support to business users across multiple departments
• Troubleshoot and resolve hardware, software, and network-related issues
• Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies
• Manage user accounts, permissions, and system access
• Escalate and collaborate with infrastructure or engineering teams as needed
• Document incidents, resolutions, and technical procedures
• Deliver exceptional customer service in both French and English

Senior Helpdesk Technician Qualifications:

• Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users
• Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams, etc.)
• Fluency in both French and English (verbal communication required)
• Strong troubleshooting and analytical skills
• Excellent interpersonal and customer service abilities

Ability to work onsite in Sainte-Catherine, QC Canada

Base salary $80,000 - $90,000 based on experience. This is an excellent opportunity for a seasoned Helpdesk professional ready to take on a senior-level role with greater responsibility and impact.