Deskside Support Technician

Akkodis; La Prairie; On-site; CAD 50,000 - 65,000; Full time

Job summary

A technology services company is seeking a Bilingual Deskside Technician in La Prairie, QC for a contract position. The ideal candidate will support users with IT-related inquiries, including application support and hardware services. Strong customer service and bilingual communication skills in English and French are essential. This mid-senior level position involves direct interaction with clients and fostering strong relationships.

Qualifications

• 3-5 years of related experience in IT support.
• Ability to thrive in a rapidly changing environment.
• Strong customer focus and relationship-building skills.

Responsibilities

• Provide front line support and white glove service for clients.
• Educate users on technology features and assist with hardware choices.
• Coordinate all customer issues and requests, advocating for their needs.

Skills

Customer Service Skills

Bilingual (EN/FR)

Troubleshooting

Communication Skills

Education

A+ Certification

Microsoft MCP Certification

Job description

Overview

Akkodis is seeking a Bilingual (EN/FR) Deskside Technician for a contract position with a client in La Prairie, QC. The ideal candidate will have experience supporting users with all IT-related needs, including application support, technology inquiries, hardware, and services.

Position

Deskside Tech EN/FR

Type

Long-Term Contract

Responsibilities

• The site requires ability to speak both French and English.


• Deskside Support Role - Tech will be the front line of Client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.


• You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.


• You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.


• You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Additional Requirements

• Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.


• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.


• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.

Skill Requirements

• Excellent Customer Service Skills; advanced knowledge of installation and operation of relevant software, hardware and other equipment; 3-5 years of related experience and training.


• A+ certification & Microsoft MCP Certification a plus.


• Ability to deliver great customer experiences and to be invigorated by constant personal interaction. Ability to manage multiple, simultaneous tasks, client relationships and expectations. Strong communication skills. Positive attitude. Work hours are M-F 8-5, no OT.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology and Consulting

Industries

• IT Services and IT Consulting