Bilingual IT Help Desk Support

Beyond Bilingual Inc.; Mount Royal; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Company-paid health, dental, and vision benefits

Employee discounts

Casual dress code

Comprehensive training and onboarding

Tuition reimbursement opportunities

Career advancement potential

Job summary

Beyond Bilingual Inc. is seeking an IT Support Specialist based in Mount Royal, Montreal. The position offers a full-time, permanent role with an inclusive corporate atmosphere. Candidates should have a strong background in technical support, particularly in Windows and Mac OS environments.

Perks include comprehensive health benefits, employee discounts, and opportunities for career advancement. The ideal candidate is self-motivated, possesses excellent communication skills, and has strong problem-solving abilities.

Qualifications

• Post-secondary education in a related field or equivalent experience.
• At least one year in an information technology role supporting users.
• Strong understanding of Windows and Mac operating systems.

Skills

Windows 11/8 expertise

Mac OSX proficiency

Technical writing

Team collaboration

Problem-solving skills

Time management

Customer support

Education

Post-secondary education in a related field

Tools

Microsoft Office

VPN technology

Virtual Machine troubleshooting

Job description

Location: Mont-Royal, Montreal   Job Type: Full-Time, Permanent   Work Arrangement: 100% Onsite (Corporate Office)   Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)   Salary: up to $60,000.

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth‑oriented work environment.

Perks & Benefits

• Company‑paid health, dental, and vision benefits (after 6 months)
• Employee discounts
• Casual dress code
• Comprehensive training and onboarding
• Supportive, family‑oriented work atmosphere
• Tuition reimbursement opportunities
• Tremendous career advancement potential

Qualifications

• Post‑secondary education in a related field or an equivalent combination of education and experience
• At least one year of experience in an information technology role, specifically in providing computer support.
• Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.
• Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
• Background in end‑user support, including assisting and training users.
• Technical writing skills.
• Proficiency in Microsoft Office.

Related Work Skills

• Ability to build effective relationships with users.
• Strong verbal and written communication skills.
• Team player who works well in collaborative environments.
• Effective time management and multitasking abilities.
• Excellent organizational skills and the ability to prioritize multiple tasks.
• Proven ability to perform well under pressure and meet deadlines.
• Strong analytical and problem‑solving skills.
• Solid technical understanding and the capacity to learn new programs quickly.
• Self‑motivated, energetic, and able to adapt quickly to changes.
• Willingness to work a flexible schedule as needed.