Bilingual Help desk

PlanIT Search; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

PlanIT Search is seeking a bilingual Help Desk / Application Support Specialist (Intermediate) for a Toronto, ON onsite role. The position requires supporting end users, troubleshooting website and IT issues, and escalating complex problems to technical teams. Fluency in English and French is mandatory, with an in-person interview.

The contract is for 1 year. The ideal candidate has experience in IVR software and digital tools to track inquiries, strong communication skills, and solid analytical

Qualifications

• Previous experience in a Help Desk or IT Support role.
• Experience using IVR software and digital tools to track inquiries.
• Experience providing application support for digital systems or websites.
• Ability to identify, document, and escalate complex application issues to technical teams.
• Strong communication skills, able to explain technical issues to non-technical users.
• Excellent analytical, problem-solving and decision-making skills.
• Fluency in both English and French is mandatory.
• Onsite in Toronto, five days per week.
• In-person interview is required.
• 1-year contract opportunity.

Responsibilities

• Provide technical assistance to end users and support digital systems/websites.
• Troubleshoot end-user IT or website-related issues.
• Document inquiries and escalate complex issues to technical teams.
• Communicate effectively with non-technical users to explain solutions.

Skills

Bilingual English/French

Help desk experience

Troubleshooting

End-user support

Communication skills

Analytical skills

Tools

IVR software

Job description

Job Title: Bilingual Help Desk / Application Support Specialist (Intermediate)

Location: Toronto, ON – 5 Days Onsite

Contract Duration: 1 Year

Only candidates legally eligible to work in Canada without the need for visa sponsorship will be contacted.

We are looking for a bilingual (English/French) Application Support Specialist to provide technical assistance to end users and support digital systems and websites.

Key Responsibilities & Requirements:

• Previous experience in a Help Desk or IT Support role, troubleshooting end-user IT or website-related issues.
• Experience working with Interactive Voice Response (IVR) software and digital tools to track and manage inquiries.
• Experience providing application support for digital systems or websites.
• Ability to identify, document, and escalte complex application issues to technical teams.
• Strong communication skills, with the ability to explain technical issues and solutions to non-technical users.
• Excellent analytical, problem-solving, and decision-making skills.
• Advanced verbal and written communication skills in both English and French.
• Fluency in both English and French is mandatory.
• The role requires working onsite in Toronto, five days per week.
• A mandatory in-person interview is required. No exceptions will be made.
• This is a 1-year contract opportunity.

PlanIT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.

Disclosure:

This posting represents an active and genuine vacancy with one of Plan IT’s clients and is not intended for speculative or pipeline recruitment. Plan IT and/or its clients may use AI-assisted tools from time to time to support the screening and evaluation of applications; however, these tools do not replace human judgment or decision‑making at any stage of the hiring process.