Senior Customer Service & Operations Lead

FedEx Logistics

Calgary

On-site

CAD 36,000 - 48,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

FedEx Logistics in Calgary is seeking an interview-position to assist the manager in administrative and customer service operations. You will support station customer service representatives and handle unusual or difficult customer inquiries, acting as an expert resource on features of service, P&P and customs requirements.

The role includes mentoring hourly staff, modeling best practices, and helping monitor and improve customer operations.

Qualifications

High School Diploma or GED Equivalent.
6 months FedEx customer service representative experience.
Must be able to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
Ability to gain and maintain FedEx DG Specialist certification.
Ability to successfully complete all basic and recurrency training.
EXCEL/LEAP candidates preferred.
Good understanding of FedEx products, features of service, general operations.
Proficiency in Microsoft Word and Excel.

Responsibilities

Assist the manager in administrative and customer service operations.
Assist station customer service representatives and handle unusual or difficult customer inquiries as an expert resource on service features, P&P, and customs requirements.
Mentor hourly employees and demonstrate best practices and leadership.
Support monitoring and improvement of customer operations.
Promote ongoing sales and generate incremental revenue whenever possible.