Client-Facing Customer Support & Revenue Advocate

FedEx Logistics; British Columbia; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Pay transparency: $23.14/hr

Job summary

FedEx Logistics in British Columbia is seeking an interview position to provide accurate information and assistance to customers requiring direct interface. The role performs administrative duties for efficient operations and promotes continued sales and incremental revenue wherever possible.

Applicants should have a high school diploma or equivalent (college diploma preferred) and knowledge of Canadian customs regulations and FedEx products.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to complete all basic and recurrency training.
• Able to lift 70 lbs and handle packages up to 150 lbs with equipment.
• Must complete mandatory testing and training.
• Able to operate in a PC Windows environment.
• Strong interpersonal and verbal communication skills.
• Good analytical and negotiation skills.
• Ability to work under pressure in a monitored, changing environment.

Responsibilities

• Provide accurate information and assistance to customers requiring direct interface.
• Perform administrative duties for efficient operations.
• Promote continued sales and generate potential incremental revenue where possible.

Skills

Customer service

Interpersonal skills

Verbal communication

Problem solving

Stress management

Education

High school diploma

College diploma preferred

Tools

Windows OS

Job description

FedEx Logistics in British Columbia is seeking an interview position to provide accurate information and assistance to customers requiring direct interface. The role performs administrative duties for efficient operations and promotes continued sales and incremental revenue wherever possible.

Applicants should have a high school diploma or equivalent (college diploma preferred) and knowledge of Canadian customs regulations and FedEx products.