Operations Admin & Call Center Support Specialist

FedEx Logistics; Corunna; On-site; CAD 38,000 - 46,000; Full time

Job summary

FedEx Logistics is seeking an interview-position administrator to support station and call centre operations, coordinating administrative tasks and liaising with customers, suppliers, and staff. This role assists the senior manager in achieving departmental goals and ensuring smooth daily operations.

The ideal candidate has a high school diploma with secretarial training and 2 years’ experience in a customer contact environment, with 1 year in an admin role, plus proficiency in MS Office.

Qualifications

• High school diploma or educational equivalent with secretarial courses or business college training preferred.
• Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
• Standard level MS Excel, Word. PowerPoint is preferred.
• Good communication (verbal/written), interpersonal and organizational skills required.

Responsibilities

• Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.
• Coordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

Skills

Communication skills

Interpersonal skills

Organizational skills

Excel

Word

PowerPoint

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

PowerPoint

Job description

FedEx Logistics is seeking an interview-position administrator to support station and call centre operations, coordinating administrative tasks and liaising with customers, suppliers, and staff. This role assists the senior manager in achieving departmental goals and ensuring smooth daily operations.

The ideal candidate has a high school diploma with secretarial training and 2 years’ experience in a customer contact environment, with 1 year in an admin role, plus proficiency in MS Office.