Part-Time Customer Support & Sales Liaison (FR/EN)

FedEx Group; Richmond; On-site; CAD 30,000 - 33,000; Part time

Job summary

FedEx Group in Richmond, BC, is seeking an interview-position representative to provide accurate information and assist customers requiring direct interface. The role includes performing administrative duties essential for efficient operations and supporting sales growth wherever possible.

Applicants should hold a high school diploma (college diploma preferred), knowledge of Canadian Customs regulations, and familiarity with FedEx Express and Ground services.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
• Must be able to operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.

Responsibilities

• Provide accurate information and assistance to customers requiring direct customer interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate potential incremental revenue wherever possible.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem solving

Negotiation skills

Windows PC

Physical strength

Education

High school diploma/equivalent

Job description

FedEx Group in Richmond, BC, is seeking an interview-position representative to provide accurate information and assist customers requiring direct interface. The role includes performing administrative duties essential for efficient operations and supporting sales growth wherever possible.

Applicants should hold a high school diploma (college diploma preferred), knowledge of Canadian Customs regulations, and familiarity with FedEx Express and Ground services.