Senior Custody Operations Lead - Hybrid, Process & Controls

National Bank of Canada; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank Trust is seeking a Manager, Custody Operations to lead complex custody activities and serve as a senior expert for operational issues. The role emphasizes risk management, process improvement, and collaboration with internal partners to optimize client and product delivery.

The position supports strategic initiatives, onboarding, and system enhancements within a flexible hybrid work environment across Canada.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline.
• Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.
• Strong operational expertise across trade settlement, cash processing, reconciliations, asset servicing, and operational controls.
• Experience participating in operational transformation, process improvement, or automation initiatives.
• Experience investigating complex operational incidents, identifying root causes, and implementing sustainable solutions.

Responsibilities

• Perform and oversee complex custody operations activities, including trade settlement, cash management, reconciliations, asset servicing, and related operational processes.
• Act as a senior subject matter expert and escalation point for operational issues, exceptions, and inquiries.
• Investigate and resolve operational breaks, process exceptions, and risk events while ensuring timely and accurate execution.
• Partner with internal stakeholders to improve processes, strengthen controls, and enhance operational efficiency.
• Contribute to strategic initiatives, client onboarding activities, system enhancements, and operational transformation projects.
• Identify opportunities for automation and process optimization while maintaining a strong focus on risk management and regulatory compliance.
• Document procedures, support knowledge sharing, and provide guidance to colleagues across the organization.
• Participate in testing, implementation, and operational readiness activities for new products, services, and technology solutions.

Skills

Custody operations

Trade settlement

Process improvement

Regulatory compliance

Education

Bachelor’s degree in Finance/Business/Economics

Job description

National Bank Trust is seeking a Manager, Custody Operations to lead complex custody activities and serve as a senior expert for operational issues. The role emphasizes risk management, process improvement, and collaboration with internal partners to optimize client and product delivery.

The position supports strategic initiatives, onboarding, and system enhancements within a flexible hybrid work environment across Canada.