Manager Custody Operations & Controls

National Bank of Canada; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank Trust is seeking a Manager, Custody Operations to lead complex custody activities and serve as a senior expert for operational issues. The role emphasizes risk management, process improvement, and collaboration with internal partners to optimize client and product delivery.

The position supports strategic initiatives, onboarding, and system enhancements within a flexible hybrid work environment across Canada.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline.
• Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.
• Strong operational expertise across trade settlement, cash processing, reconciliations, asset servicing, and operational controls.
• Experience participating in operational transformation, process improvement, or automation initiatives.
• Experience investigating complex operational incidents, identifying root causes, and implementing sustainable solutions.

Responsibilities

• Perform and oversee complex custody operations activities, including trade settlement, cash management, reconciliations, asset servicing, and related operational processes.
• Act as a senior subject matter expert and escalation point for operational issues, exceptions, and inquiries.
• Investigate and resolve operational breaks, process exceptions, and risk events while ensuring timely and accurate execution.
• Partner with internal stakeholders to improve processes, strengthen controls, and enhance operational efficiency.
• Contribute to strategic initiatives, client onboarding activities, system enhancements, and operational transformation projects.
• Identify opportunities for automation and process optimization while maintaining a strong focus on risk management and regulatory compliance.
• Document procedures, support knowledge sharing, and provide guidance to colleagues across the organization.
• Participate in testing, implementation, and operational readiness activities for new products, services, and technology solutions.

Skills

Custody operations

Trade settlement

Process improvement

Regulatory compliance

Education

Bachelor’s degree in Finance/Business/Economics

Job description

A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to‑day execution and oversight of critical custody and investment operations. As a senior individual contributor, you will leverage your expertise to manage complex operational activities, resolve issues, strengthen controls, and support the continued growth and transformation of our business.

In this role, you will leverage your expertise in custody operations, securities processing, cash management, settlements, ETF‑related operations and asset servicing to support clients, investigate issues, and deliver timely solutions.

Your Role

• Perform and oversee complex custody operations activities, including trade settlement, cash management, reconciliations, asset servicing, and related operational processes.
• Act as a senior subject matter expert and escalation point for operational issues, exceptions, and inquiries.
• Investigate and resolve operational breaks, process exceptions, and risk events while ensuring timely and accurate execution.
• Partner with internal stakeholders to improve processes, strengthen controls, and enhance operational efficiency.
• Contribute to strategic initiatives, client onboarding activities, system enhancements, and operational transformation projects.
• Identify opportunities for automation and process optimization while maintaining a strong focus on risk management and regulatory compliance.
• Document procedures, support knowledge sharing, and provide guidance to colleagues across the organization.
• Participate in testing, implementation, and operational readiness activities for new products, services, and technology solutions.

Your Team

As part of the Custody Operations sector, you will join a team recognized for its operational excellence, strong risk culture, and commitment to continuous improvement. You will work alongside experienced operations professionals supporting institutional custody and investment management activities across Canada.

While the title is Manager, this is a hands‑on operational leadership role without direct people management responsibilities. Success in this position comes from operational expertise, ownership, sound judgment, and the ability to influence outcomes through collaboration and subject matter knowledge.

We offer a flexible hybrid work environment that supports both professional success and personal well‑being.

Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related discipline.
• Minimum of 7 years of experience in custody operations, securities operations, fund administration, investment operations, or a similar environment within financial services.
• Strong operational expertise across trade settlement, cash processing, reconciliations, asset servicing, and operational controls.
• Solid understanding of the investment operations lifecycle, securities processing, corporate actions, and custody services.
• Experience participating in operational transformation, process improvement, or automation initiatives.
• Experience investigating complex operational incidents, identifying root causes, and implementing sustainable solutions.

Languages: English

Required skills: Detail‑oriented, Initiative, Learning Agility, Process Optimization, Resiliency, Rigor, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people‑first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?