Senior Consultant, ServiceNow

KPMG LLP Canada; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a dynamic team at a forward-thinking firm where you'll lead ServiceNow implementations and mentor junior developers. This role offers the chance to leverage your technical expertise in a collaborative environment, enhancing client satisfaction through effective service management and automation. You'll be at the forefront of digital transformation, helping clients assess and configure their ServiceNow platforms. If you're passionate about technology and eager to grow your skills while making a significant impact, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience with ServiceNow and 2 years in a technical lead role.
• Strong understanding of ServiceNow administration settings and troubleshooting skills.

Responsibilities

• Design and implement comprehensive ServiceNow solutions and manage client engagements.
• Coach junior developers and establish best practices for efficiency.

Skills

ServiceNow

JavaScript

HTML

CSS

XML

REST/SOAP web services

Problem-solving

Communication Skills

Education

Bachelor's degree in Computer Science

Master's degree in Information Systems

Tools

Microsoft Visio

Microsoft PowerPoint

Microsoft Word

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG’s Technology Consulting Advisory Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.

We help clients define their Information Management / IT / Digital strategy and assist them through the entire technology and digital transformational journey, in order for them to become a digitally connected enterprise. We help CIOs make their function future ready.

Our skills in IT strategy and systems implementation help clients execute their transformation strategies with the technology best suited to their business, data and information requirements.

Our Enterprise Solutions Practice are seeking a dynamic Technical Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands-on experience with technology, strong communication skills, able to see the big picture and fit with our culture.

What you will do

As a Technical Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:

• Design and implement a comprehensive ServiceNow solution.
• Assist in client ServiceNow architecture design.
• Coach and support a team of junior developers.
• Lead ServiceNow implementation engagement projects.
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Ensure timely engagement management, delivering client deliverables on time, within budget, and with high quality.
• Assist in client pursuits and proposal development with support from senior leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets.
• Work with clients to assess current-state processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform.
• Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing.

What you bring to the role

• Minimum of 3 to 5 years of experience with ServiceNow.
• At least 2 years of experience in a technical lead role.
• Proven experience in leading a team of direct reports and the ability to mentor junior staff.
• ServiceNow certifications will be strongly considered.
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP web services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively.
• Experience working in a client-facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and a passion for client satisfaction and delivery excellence.
• Demonstrated ability to develop workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word.
• Bachelor’s degree in computer science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience. A master’s degree in information systems, MBA, or other related fields is an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent oral and written communication skills, including presentation skills.