ServiceNow Senior Technical Consultant

Cognizant; Halifax; Remote; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Technical Consultant with expertise in the ServiceNow platform. This role offers a unique opportunity to lead project processes, mentor team members, and contribute to impactful solutions that enhance business operations. The ideal candidate will possess strong analytical skills and a solid background in technical consulting, particularly within ServiceNow. You'll thrive in a collaborative environment that values continuous learning and professional growth. Join a team that celebrates diversity and fosters a sense of belonging while delivering high-quality service to clients.

Benefits

Competitive salary

Pension plan with matching contributions

Flexible health benefits

Work-life balance initiatives

Learning and development opportunities

Qualifications

• 3+ years of experience on the ServiceNow platform with proven consulting roles.
• Strong knowledge in ITIL and platform configuration.

Responsibilities

• Lead project processes and ensure technical quality in development.
• Mentor junior developers and contribute to continuous improvement.

Skills

Analytical Skills

JavaScript

HTML

CSS

ServiceNow Platform

Service Management

General Consulting

Education

Degree in Computer Science or Information Technology

Post-graduate in Software related topics

Tools

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

Job description

Senior Technical Consultant - ServiceNow (STC) has advanced knowledge and experience in designing and implementing solutions on the ServiceNow Platform. The STC will define, develop, test, analyze, and maintain software applications in support of the achievement of the business requirements. The role demands strong analytical skills and high research, design, documentation, and software modification capabilities throughout the production life cycle.

STCs are also proactive providing mentoring and supporting fellow team members and perform with a high autonomy level. Due to their outstanding asset of skills and high level of decision making, Senior Developers usually act as Project Team Leads.

What you'll do

• Lead all important project processes such as platform architecture documentation, integration documentation, work-effort estimation, and hands-on sophisticated development.
• Attend, participate, and occasionally lead Scrum meetings.
• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.
• Fulfill Project’s technical development and configuration at the highest standard of technical quality contributing with assignments, follow-up, and guidance to Junior/Mid developers.
• Fulfill technical design guidance within our projects following ServiceNow standard processes.
• Ensure Project Lead receives timely updates on work you're doing to facilitate frequent and proactive customer communication.
• Contribute to the continuous improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and standard processes in consideration of Customer needs and requirements.
• Fill technical or process roles in our projects, if needed.
• Lead, educate, and mentor colleagues who are assigned to their projects.
• Assist in the scoping of new opportunities, design tools, and techniques to deliver efficiently.
• Act as the final point of contact for technical decision-making within a project.
• Partnership with HR to deliver technical interviews and support the recruitment process.

What you bring to the role

• Degree or equivalent experience, preferably in Computer Science or Information Technology, along with proven experience in technical consulting roles.
• Post-graduate in Software related topics is desired.
• 3+ years working on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM).
• Experience in two additional product lines outside of ITSM.
• Knowledge of ITIL; Foundation-level preferred.
• +3 years in General Consulting, Service Management, Software Development.
• +3 years of platform configuration experience.
• JavaScript, HTML, CSS, and JavaScript frameworks, Integrations.

What we offer

• The chance to work with impact. Here, we’re empowered to bring our biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. We can stay at the top of our game through our award-winning learning and development ecosystem. And when our ambitions change, or we offer new opportunities, we help in adjusting by providing upskilling opportunity, on-the-job learning, and guidance to find new roles that might be a better fit.
• The opportunity to grow with a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

For remote roles, we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.