Servicenow Functional/technical Consultant - Elevate Program 2025

ITjobs.ca; Montreal; Hybrid; CAD 57,000 - 102,000; Full time

Job summary

An established industry player is seeking a ServiceNow Functional/Technical Consultant for their Elevate Program 2025. This exciting role involves engaging in diverse activities, from project kickoff meetings to conducting design workshops and writing test scripts. The ideal candidate will thrive in a collaborative, agile environment and will be responsible for maintaining ServiceNow product certifications. This role offers a competitive salary and a comprehensive rewards package, including mental health support and flexible work arrangements, making it an excellent opportunity for those looking to make a significant impact in the IT sector.

Benefits

Mental Health Support Benefits

Flexible Benefit Spending Account

Deloitte Days

Development and Innovation Days

Flexible Work Arrangements

Qualifications

• 3+ years of experience with ServiceNow configuration and development.
• Ability to develop documentation and conduct workshops.

Responsibilities

• Lead project kickoff meetings and design workshops.
• Facilitate training sessions on ServiceNow capabilities.

Skills

ServiceNow Configuration

Microsoft Visio

Client Relationship Management

Agile Methodologies

Bilingual (French and English)

Education

Bachelor's Degree in IT or related field

ServiceNow Certified System Administrator

ITIL 4 Certification

Tools

ServiceNow

Microsoft Office Suite

Job description

Servicenow Functional/technical Consultant - Elevate Program 2025

Join to apply for the Servicenow Functional/technical Consultant - Elevate Program 2025 role at ITjobs.ca

Servicenow Functional/technical Consultant - Elevate Program 2025

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Join to apply for the Servicenow Functional/technical Consultant - Elevate Program 2025 role at ITjobs.ca

Job Type: PermanentWork Model: HybridReference code: 128735Primary Location: Toronto, ONAll Available Locations: Toronto, ON; Calgary, AB; Montreal, QC; Ottawa, ON; Vancouver, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching
  
  

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What will your typical day look like?

In a typical day you will be engaged in a variety of activities ranging from running project kick off meetings, to conducting design workshops, requirement gathering meetings, writing test scripts, doing demos, sprint planning among many others. You can expect to work in a highly collaborative, agile, and diverse team environment. As a ServiceNow Consultant you will also be expected to complete and maintain ServiceNow product accreditations and certifications through our world-class training programs.

About The Team

At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences.

We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence

Enough About Us, Let’s Talk About You

• Ideal candidates are self-motivated with a proven track record of delivering solutions to challenging business problems
• At least 3 years of configuration/development or functional experience for complex, highly capable, technologies - inclusive of ServiceNow
• Organized and analytical. Ability to balance multiple priorities in a fast-moving environment.
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Good to have service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• Experience in designing, testing, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices.
• Facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices
• Excellent communication and interpersonal skills
• Prior consulting experience is an asset.
• Good written and verbal communication skills
• Ability to understand and implement end-user requirements.
• Good to have ServiceNow Certified System Administrator and other ServiceNow CIS certifications.
• Good to have ITIL 4 certification.
  
  

Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams

Total Rewards

The salary range for this position is $57,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You Shape How We Make Impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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