Senior Client Success Lead, Agriculture Tech

TELUS Corporation; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

TELUS Agriculture and Consumer Goods (TAC) seeks a Client Success Manager II to nurture deep client partnerships within the agricultural supply chain. You’ll translate client needs into measurable outcomes, onboard new customers, and drive value with regular business reviews and training.

You will monitor usage and health metrics, identify expansion opportunities, and collaborate with sales, product, and engineering to deliver solutions that reduce waste and boost sustainability.

Qualifications

• 3+ years in a client-facing role within agriculture, food, or supply chain.
• Strong interpersonal and communication skills with stakeholders at all levels.
• Strategic thinking and problem-solving abilities to address complex challenges.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency with CRM software and client success tools.
• Ability to analyze data and metrics to inform decisions and drive outcomes.
• Proactive, customer-centric mindset with growth-oriented leadership.
• Bachelor's degree in business, communications, agriculture, or related field.

Responsibilities

• Build and cultivate deep, trust-based relationships with assigned agricultural clients across the supply chain.
• Develop understanding of client contracts, objectives, challenges, and success criteria; translate into KPIs and outcomes.
• Onboard new clients and engage existing clients through product demos, training, and regular business reviews.
• Monitor client usage, health metrics, and engagement to identify expansion opportunities and at-risk accounts.
• Collaborate cross-functionally with sales, product, engineering, and support to resolve issues and advocate for customer needs.
• Identify upsell/cross-sell opportunities based on evolving client needs and market trends.
• Stay current with industry trends and TAC roadmap to act as a trusted advisor.
• Gather and communicate Voice of Customer feedback to inform product improvements.
• Manage CRM updates and regular health/performance reports.

Skills

CRM software

Stakeholder management

Communication

Strategic thinking

Data analysis

Time management

Customer-centric mindset

Education

Bachelor's degree in business, communications, agriculture, or related field

Tools

CRM software (e.g., Salesforce)

Job description

TELUS Agriculture and Consumer Goods (TAC) seeks a Client Success Manager II to nurture deep client partnerships within the agricultural supply chain. You’ll translate client needs into measurable outcomes, onboard new customers, and drive value with regular business reviews and training.

You will monitor usage and health metrics, identify expansion opportunities, and collaborate with sales, product, and engineering to deliver solutions that reduce waste and boost sustainability.