Agriculture Client Success Manager II - Calgary

TELUS Agriculture & Consumer Goods; Calgary; On-site; CAD 75,000 - 100,000; Full time

Job summary

TELUS Agriculture & Consumer Goods seeks a Client Success Manager II to cultivate deep relationships with agricultural clients and drive value from our data-driven platform. You will translate client needs into measurable outcomes, onboard new customers, and collaborate with product, engineering, and sales to ensure success across the supply chain.

You will monitor usage, identify expansion opportunities, and maintain health metrics while staying informed about industry trends and TAC roadmaps

Qualifications

• 3+ years in a client-facing role within agriculture/food/supply chain
• Excellent interpersonal and communication skills with stakeholders at all levels
• Strategic thinking and problem-solving to drive real business outcomes
• Detail-oriented and highly organized with strong time management
• Proficient with CRM software and client success/business management tools
• Ability to analyze data and connect usage to client outcomes
• Proactive, growth-oriented mindset with a strong customer focus
• Bachelor's degree in business, communications, agriculture, or related field

Responsibilities

• Build and cultivate deep, trust-based relationships with assigned agricultural clients across the supply chain.
• Develop a comprehensive understanding of each client's contracts, objectives, challenges, and success criteria; translate needs into KPIs.
• Onboard new clients and conduct product demos, training, and regular business reviews to maximize value.
• Monitor client usage and health metrics to identify expansion opportunities and at-risk accounts.
• Collaborate cross-functionally with sales, product, engineering, and support to resolve issues.
• Identify upsell and cross-sell opportunities based on evolving client needs and market trends.
• Stay current with industry trends and TAC's roadmap to act as a trusted advisor.
• Gather Voice of Customer feedback and inform product/service improvements.
• Manage CRM updates and regular health/performance reports.

Skills

Client relationships

CRM tools

Data analysis

Strategic thinking

Communication

Time management

Education

Bachelor's degree in business, communications, agriculture

Tools

CRM software

Business tools

Job description

TELUS Agriculture & Consumer Goods seeks a Client Success Manager II to cultivate deep relationships with agricultural clients and drive value from our data-driven platform. You will translate client needs into measurable outcomes, onboard new customers, and collaborate with product, engineering, and sales to ensure success across the supply chain.

You will monitor usage, identify expansion opportunities, and maintain health metrics while staying informed about industry trends and TAC roadmaps