Senior Claims Service Representative

Kibbi Technologies Inc.; Halifax; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Employee share purchase plan

Pension plans / RRSP

Staff insurance discounts

Education assistance for CIP/FCIP/CRM

Job summary

Northbridge Financial is seeking a Senior Claims Service Representative to deliver exceptional customer service and support for the Claims team. You will manage calls and inquiries, assist with the FNOL process, and provide administrative support to Adjusters while ensuring data quality and smooth workflow.

The role includes mentoring junior staff, supporting training initiatives, and contributing to continuous improvement projects within a hybrid work environment.

Qualifications

• Post-secondary education or equivalent on-the-job experience.
• CIP designation completed or in progress.
• Minimum 3 years of administrative support experience, preferably in property & casualty.
• Experience with accounts payable/receivable, invoice review and reconciliation.
• Strong data entry and keyboarding skills; bilingual English/French is a plus.

Responsibilities

• Serve as the first point of contact for customers, handling calls and inbox inquiries.
• Support the FNOL process with professionalism and empathy.
• Provide administrative and operational support to Claims Adjusters.
• Maintain data quality and coordinate financial and office services activities.
• Mentor and support training initiatives and contribute to department projects.

Skills

Customer service

Organization

Empathy & professionalism

Mentoring

Attention to detail

Education

Post-secondary education or equivalent

CIP designation (completed or in progress)

Tools

Microsoft Office

Job description

What it’s like to be a Northbridge Senior Claims Service Representative

As a Senior Claims Service Representative, you play a key role in delivering exceptional service to our customers and Claims team. Acting as the first point of contact for many clients, you manage incoming calls and shared inbox inquiries, supporting the First Notice of Loss (FNOL) process with professionalism, empathy, and efficiency. You provide administrative and operational support to Claims Adjusters, maintain data quality, coordinate financial and office services activities, and help ensure claims are handled smoothly from start to finish.

In addition, you serve as a mentor to Claims Service Representatives, support training initiatives, and contribute to specialized projects that drive continuous improvement across the department.

We want your talent!

If you are great at:

• Delivering exceptional customer service while handling high call volumes and client inquiries
• Staying organized and managing multiple priorities in a fast-paced environment
• Communicating with empathy and professionalism during potentially stressful customer situations
• Collaborating with team members and supporting the development of others through mentoring and knowledge sharing
• Paying close attention to detail when working with claims information, financial transactions, and documentation

And you have:

• Post-secondary school education and/or equivalent on the job experience
• Completed or working towards CIP designation
• Minimum 3 years of administrative support experience, with preference candidates in the property and casualty industry
• Experience with financial support tasks, including accounts payable, accounts receivable, invoice review, and reconciliation activities
• Proficiency with Microsoft Office applications, along with strong keyboarding and data entry skills
• Fluently bilingual (English / French) is a definite asset

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work!We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offercompetitive salariesand support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one throughflexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career througheducation assistanceto complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the communityand supports the causes you believe in with donation matching and team volunteer days.

#LI-Hybrid #LI-SK1 #INDNB

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference?Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.