Claims Service Representative

Northbridge Financial Corporation; Halifax; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Employee share purchase plan

Pension plans

RRSP

Discounts on staff insurance

Health benefits

Wellness programs

Education assistance for CIP/CRM

Job summary

Northbridge Financial Corporation is seeking a Claims Service Representative to join our hybrid team in Canada. You will manage customer inquiries, set up new claims, and support the Claims Adjusters with admin tasks while maintaining accurate files and delivering excellent service.

The role emphasizes strong communication, organization, and the ability to handle a busy frontline environment with a customer-first mindset.

Qualifications

• Post-secondary education required or equivalent work experience.
• Experience in front-line customer service or call center preferred.
• Ability to work with multiple systems and stay organized.

Responsibilities

• Receive and set up new claims and answer inquiries from customers.
• Maintain accurate claim information and files for audit trails.
• Support Claims Adjusters with administrative tasks and documentation.
• Provide professional, responsive customer service on calls and at the front desk.

Skills

Stress management

Problem solving

Time management

Customer experience

Education

Post-secondary education

CIP designation (asset)

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Service Representative

As a Claims Service Representative, you'll be part of a dynamic team that prides itself on attention to detail while keeping the customer experience top of mind. You'll play a key role in supporting both our Claims operation and day-to-day office activities, helping to create a seamless experience for customers, visitors, and colleagues alike. As one of the first points of contact for incoming inquiries, you'll provide professional and responsive service while receiving and setting up new claims, maintaining accurate claim information, and supporting Claims Adjusters with a variety of technical and administrative tasks. From managing correspondence and processing transactions to maintaining files and supporting office operations, you'll help ensure work flows efficiently across the department. Whether you're assisting customers over the phone, welcoming visitors at the front desk, or supporting claims processes behind the scenes, you'll play an important role in delivering exceptional service, maintaining operational excellence, and contributing to a collaborative, high-performing team.

We want your talent

• Managing stressful calls and clearly deliver decisions
• Ability to troubleshot and find the best solutions
• Effectively managing a busy day to day schedule
• Providing a great customer experience

And you have:

• Post-Secondary Education
• Working towards the CIP designation an asset
• Minimum 2 years of experience in a front-line customer service position or call center environment
• Experience working with and on various systems at any given time
• Strong technical skills with MS Office Suite

Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-Hybrid #LI-SK1 #INDNB

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.