Senior Claims Adjuster, Property (Montreal or Quebec City)

Kibbi Technologies Inc.; Quebec; Hybrid; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Pension plan

RRSP

Employee share purchase plan

Wellness programs

Job summary

Northbridge Financial is seeking a Senior Claims Adjuster, Property, to lead investigations and settlements of complex property claims. The role emphasizes coaching teammates, delivering clear decisions, and maintaining strong customer service in a flexible hybrid work model.

The candidate will have 5+ years of property claims experience, post-secondary insurance education, and a solid grasp of policy wordings, contracts, and relevant legislation.

Qualifications

• Post-Secondary education in an insurance-focused program or related program.
• CIP designation pursued is an asset.
• Minimum 5 years of Property Claims adjusting experience.
• Knowledge of claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses, and coverage questions.
• General familiarity with e-mail and Internet; proficient with Microsoft Office.
• Experience applying case law/arbitration decisions and provincial legislation.
• Experience in establishing and monitoring litigation disposition plans.
• Strong MS Office skills.

Responsibilities

• Strong understanding of the Claims Handling process.
• Thoroughly investigate and evaluate complex claims.
• Manage stressful calls and clearly deliver decisions.
• Provide training to new hires through job shadowing sessions.
• Support and mentor other adjusters on the team.
• Effectively manage a busy day-to-day schedule.
• Provide a great customer experience.

Skills

Claims handling process

Investigation & evaluation

Customer service

Communication under pressure

Coaching & mentoring

Education

Post-secondary insurance-focused program

CIP designation (asset)

Tools

Microsoft Office

Claims management systems

Job description

What it’s like to be a Northbridge Senior Claims Adjuster, Property?

The Senior Claims Adjuster is responsible for delivering Northbridge's industry leading claims service. The successful candidate is responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of complex property claims in accordance with established best practices. The Technical Specialist is expected to support their teams through their expertise as a coach and mentor.

We want your talent!

• Strong understanding of the Claims Handling process
• Thoroughly investigating & evaluating complex Claims
• Managing stressful calls and clearly deliver decisions
• Providing training to new hires through job shadowing sessions
• Supporting and mentoring other adjusters on the team
• Effectively managing a busy day to day schedule
• Providing a great Customer experience

And you have:

• Post-Secondary Education in an Insurance focused program or related program
• Working towards the CIP designation an asset
• Minimum 5 years of Property Claims adjusting experience.
• General working knowledge of claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses, and coverage questions.
• Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office.
• Experience with applying applicable case law/arbitration decisions and provincial legislation.
• Experience in establishing and monitoring litigation disposition plans.
• Strong technical skills with MS Office Suite

We really mean it when we say we put you first. Here are a few ways how:

• We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.