Claims Manager, Casualty & Litigation

Kibbi Technologies Inc.; Calgary; Hybrid; CAD 100,000 - 135,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Pension plans

RRSP

Staff insurance discounts

Education assistance (CIP/FCIP/CRM)

Job summary

Northbridge Financial is seeking a seasoned Northbridge Claims Manager to lead a high-performing team within its casualty and litigation claims function. You will guide adjudication, review complex files, and drive strategic initiatives while maintaining exceptional client service.

You’ll manage staff, coach and mentor peers, and ensure claims are handled efficiently with strong analytical focus and KPI oversight.

Qualifications

• Minimum 10 years of experience in the property and casualty industry.
• 3–5 years of claims leadership/mentorship experience.
• Strong knowledge of CGL and Auto BI.
• Excellent communication with Claimants, Brokers, and Legal Counsel.

Responsibilities

• Lead and mentor a team of Claims Adjusters, coaching and developing staff.
• Provide technical guidance and oversight in investigation, analysis and settlement of claims.
• Monitor KPIs and ensure timely, accurate adjudication of claims.
• Collaborate with adjudication team to implement strategic initiatives.

Skills

Claims adjusting

Team leadership

Analytical thinking

Customer communication

Education

Insurance-focused education

CIP designation in progress

Tools

MS Office

Job description

What it’s like to be a Northbridge Claims Manager:

As a Claims Manager, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Casualty & Litigation Claims Managers work hard to provide support to our Claims unit and are the first line of conversation for the adjudication team. They are responsible for providing technical guidance, coaching and management of claims staff, ensuring efficient and prompt service in the investigation, analysis, and settlement of claims. They keep track of Key Performance Indicators and ensure that each claim is adjudicated in a timely and accurate manner.

Our Claims Managers are passionate about leading people; they continuously build and maintain engagement among the team. They have strong articulation and analytical skills, which make them effective communicators. Working in a collaborative leadership team, there is the opportunity for developing strategic initiatives which will allow our teams to stay on the forefront of new adjudicating methods.

We want your talent!

If you are great at:

• Casualty & Litigation Claims Adjusting
• Being patient, analytical, on top of having a problem-solving mindset
• Managing a team of Claims Adjusters, coaching, training, and mentoring

You have:

• Post-Secondary Education, ideally in an Insurance focused program or related program
• Completed or working towards the CIP designation
• Minimum 10 years of experience in the property and casualty industry
• Minimum of 3-5 years of claims leadership/mentorship experience
• Strong adjusting background with in-depth knowledge of CGL and Auto BI
• Strong technical skills with MS Office Suite
• Ability to clearly communicate with Claimants, Brokers, and Legal Counsel

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this role is $100,000 - $135,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.