Claims Technical Specialist, Casualty & Litigation

Kibbi Technologies Inc.; Calgary; Hybrid; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Hybrid work

Education assistance (CIP/FCIP)

Employee share purchase plan

Job summary

Northbridge Financial in Canada is seeking a Claims Technical Specialist to adjudicate complex liability claims, assess coverage, and coordinate with counsel to drive claims to resolution.

The role emphasizes training, mentoring, and delivering a superior customer experience, with a hybrid work arrangement and readiness to collaborate with brokers, claimants, and legal counsel.

Qualifications

• Minimum 10 years of liability claim handling experience.
• Post-Secondary Education in an Insurance focused program.
• CIP designation or working towards CIP.

Responsibilities

• Adjudicating complex claims, including files in litigation
• Confirming coverage and completing a liability investigation
• Preparing file summaries for internal reporting, large loss, and reinsurance
• Managing stressful calls and delivering clear decisions on claims
• Providing training to new hires through job shadowing sessions
• Supporting and mentoring other adjusters on the team
• Managing a busy day-to-day schedule
• Providing a great customer experience

Skills

Claims adjudication

MS Office

Communication skills

Time management

Education

Post-Secondary Education in an Insurance focused program

CIP designation

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Technical Specialist:

As a Claims Technical Specialist, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. The Casualty and Litigation team handles a variety of claim across several lines of business, including Auto, Commercial General Liability (CGL), Directors’ and Officers’, and Professional Liability claims. Our Claims Technical Specialist are responsible for providing efficient and prompt investigation, assessing coverage liability, and damages while working directly with third parties and counsel to drive the claim to conclusion.

We want your talent!

If you are great at:

• Adjudicating complex claims, including files in litigation
• Confirming coverage and completing a liability investigation
• Preparing file summaries for internal reporting, large loss, and reinsurance
• Managing stressful calls and clearly deliver decisions on claims
• Provide training to new hires through job shadowing sessions
• Support and mentor other adjusters on the team
• Effectively managing a busy day to day schedule
• Providing a great Customer experience

And you have:

• Post-Secondary Education in an Insurance focused program or related program
• Current or working towards the CIP designation
• A minimum of 10 years of liability claim handling experience
• Experience with commercial lines an asset
• Experience with CGL claims an asset
• Experience with litigation, pre-trials, trials, mediation and court proceedings an asset
• Strong technical skills with MS Office Suite
• Ability to clearly communicate with Claimants, Brokers, and Legal Counsel

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this role is $90,000 - $125,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.