Senior Claims Practice Leader – Hybrid & AI-Driven

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and个人

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking a senior Claims Practice Leader in Canada to act as a technical authority across compliance, risk management, ethics, and continuous improvement of claims practices. The role involves collaboration with multiple teams and agencies, shaping policies, and guiding complex claims initiatives.

The position emphasizes leadership without direct people management, requires extensive experience in claims, and advanced French proficiency in a hybrid work setting.

Qualifications

• Holds a college diploma and a claims adjuster licence.
• 15 years of experience in claims roles, including at least 10 years as a claims adjuster.
• Advanced level of French proficiency.
• In-depth knowledge of insurance forms, current claims practices, and key claims-related issues.
• Experience in field adjuster roles or people management is a strong asset.

Responsibilities

• Develop and update claims policies, settlement procedures, and practices while ensuring regulatory compliance.
• Serve as a technical resource for adjuster teams and collaborate with managers and advisors.
• Represent the claims sector before government bodies, industry organizations, and committees.
• Oversee audit recommendations and drive resulting actions across teams.
• Advise management on sector direction and contribute to improving forms, processes, and initiatives.
• Serve as a resource for litigation matters and support documentation for catastrophes and investigations.

Skills

Claims expertise

Regulatory compliance

Risk management

Leadership influence

Technical advisor

Education

College diploma

Claims adjuster licence

University degree asset

Job description

iA Financial Group is seeking a senior Claims Practice Leader in Canada to act as a technical authority across compliance, risk management, ethics, and continuous improvement of claims practices. The role involves collaboration with multiple teams and agencies, shaping policies, and guiding complex claims initiatives.

The position emphasizes leadership without direct people management, requires extensive experience in claims, and advanced French proficiency in a hybrid work setting.