Claims Practice Leader

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and个人

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking a senior Claims Practice Leader in Canada to act as a technical authority across compliance, risk management, ethics, and continuous improvement of claims practices. The role involves collaboration with multiple teams and agencies, shaping policies, and guiding complex claims initiatives.

The position emphasizes leadership without direct people management, requires extensive experience in claims, and advanced French proficiency in a hybrid work setting.

Qualifications

• Holds a college diploma and a claims adjuster licence.
• 15 years of experience in claims roles, including at least 10 years as a claims adjuster.
• Advanced level of French proficiency.
• In-depth knowledge of insurance forms, current claims practices, and key claims-related issues.
• Experience in field adjuster roles or people management is a strong asset.

Responsibilities

• Develop and update claims policies, settlement procedures, and practices while ensuring regulatory compliance.
• Serve as a technical resource for adjuster teams and collaborate with managers and advisors.
• Represent the claims sector before government bodies, industry organizations, and committees.
• Oversee audit recommendations and drive resulting actions across teams.
• Advise management on sector direction and contribute to improving forms, processes, and initiatives.
• Serve as a resource for litigation matters and support documentation for catastrophes and investigations.

Skills

Claims expertise

Regulatory compliance

Risk management

Leadership influence

Technical advisor

Education

College diploma

Claims adjuster licence

University degree asset

Job description

Build the future with us

Are you driven by the evolution of claims practices and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Practice Leader, you will serve as a senior technical authority and play a key role in compliance, risk management, professional ethics, and the continuous improvement of claims practices.

Description

This position is a great opportunity to showcase your expertise in an influential role with no direct people‑management responsibilities. You will collaborate with managers, technical advisors, and various claims teams, including those at iAAH and Prysm agencies.

What You’ll Accomplish With Us

• Develop and update claims policies, settlement procedures, and practices while ensuring compliance with the regulatory framework;
• Serve as a technical resource for technical advisors and automobile and property claims adjuster teams, including supporting their development;
• Represent the claims sector before government bodies, industry organizations, and industry committees, including the AMF, GAA, and IBC;
• Represent the claims sector on various corporate committees, including the Dispute Resolution Committee, Standards Committee, and decision‑making committees, while ensuring that the required information is complete;
• Take ownership of audit recommendations, determine the required actions, and oversee their implementation in collaboration with the appropriate teams;
• Advise management on the sector’s direction and contribute to the evolution of insurance forms, processes, and continuous improvement initiatives;
• Serve as a resource for litigation matters, handle certain complaint files, and support the management of exceptional situations or catastrophes, including the required documentation and reporting.

What Could Accelerate Your Success In This Role

• Holds a college diploma and a claims adjuster licence; a relevant university degree is considered an asset;
• Has 15 years of experience in claims roles, including at least 10 years as a claims adjuster;
• Has in‑depth technical knowledge of insurance forms, current claims practices, and key claims‑related issues;
• Demonstrates varied experience in personal property and casualty insurance, ideally in compliance, professional ethics, risk management, or projects related to these areas;
• Stands out for their ability to influence, collaborate with various managers, and support the technical development of teams without direct people‑management responsibilities;
• Has experience as a field adjuster handling major losses or in people management, which is considered a significant asset;
• Is available occasionally outside regular working hours to respond to emergencies, natural or climate‑related catastrophes, and periods of increased workload;
• Has an advanced level of French proficiency.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

At iA, we believe in potential and value diverse experiences.