Hybrid Claims Optimization Leader - AI & Transformation

Wawanesa Insurance; Vancouver; Hybrid; CAD 120,000 - 140,000; Full time

Job summary

The Wawanesa Mutual Insurance Company is seeking a Manager, Claims Optimization to provide leadership and strategic oversight for claims transformation, AI enablement, automation, and continuous improvement initiatives across Canada.

You will lead a team of analysts, partner with Claims leaders and stakeholders to prioritize, govern, and deliver initiatives that improve operational effectiveness, customer outcomes, and employee experience, with a focus on measurable results.

Qualifications

• Progressive leadership experience in claims or transformation initiatives.
• Strong analytical and decision-making skills.

Responsibilities

• Lead a team of analysts delivering claims optimization and automation initiatives.
• Prioritize initiatives, manage risks, and measure outcomes against business cases.
• Define requirements for AI and automation solutions with stakeholders.
• Drive adoption and benefits realization through governance and change management.
• Develop and monitor portfolio performance and reporting.

Skills

Leadership

Data analytics

Cross-functional collaboration

AI enablement

Process improvement

Education

Post-secondary education in business/related field

Job description

The Wawanesa Mutual Insurance Company is seeking a Manager, Claims Optimization to provide leadership and strategic oversight for claims transformation, AI enablement, automation, and continuous improvement initiatives across Canada.

You will lead a team of analysts, partner with Claims leaders and stakeholders to prioritize, govern, and deliver initiatives that improve operational effectiveness, customer outcomes, and employee experience, with a focus on measurable results.